Denise Ruffin
Maximus Federal Services
Snellville,GA
15
years of professional experience
Highly motivated and committed Nationally Registered Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multi-task and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment. Conscientious Healthcare professional offering over 7 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Work History
Medical Assistant/ Medical Receptionist Liaison Rx
5 Years 10 Months- Reported any unusual or urgent circumstances in patients' condition or environment immediately to management
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Oriented and trained new staff on proper procedures and policies
- Obtained client medical history, including medication information, symptoms and allergies
- Collected and documented patient medical information such as blood pressure and weight
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
- Report significant information and changes in patient condition to nurse supervisor
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Obtained accurate medical histories from patients, highlighting critical information
- Called and faxed pharmacies to submit prescriptions and refills
- Ensured collection of lab specimens by appropriate lab courier
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained pre- and post-treatment vital signs and weight
- Welcomed patients and inquired about well being since last treatment
- Recorded vital signs and medical history for 10 patients each hour
- Assessed, documented and monitored vital signs for more than 48 patients per day
- Used system software to process patient payments and update accounts
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Enhanced office efficiency by handling 100+ callers per day.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted healthcare providers with patient examinations and procedures to enhance operational efficiency.
- Prepared examination rooms by sanitizing equipment and ensuring availability of medical supplies.
Shift Manager
1 Year- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints
- Maintained store equipment, including computers, printers and fax machines
- Maintained financial accuracy when handling over funds in revenue each day
- Improved staffing during busy periods by checking labor and monitoring call-outs
- Opened and monitored shift changes to uphold successful operations strategies and maximize business success
- Handled over $1,000 in funds each day in fast-paced challenging environment
- Supervised team operations during peak hours, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored new staff on food safety protocols and operational procedures.
Crew Member
2 Years 8 Months- Organized and restocked day and night shift supplies to support operations and team productivity
- Cleaned and sanitized equipment and decks after each shift to remove access leftovers
- Coordinated with Store Manager to understand project needs and provide needed support to meet targets
- Observed safety precautions and practices when using heavy machinery and equipment
- Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Accepted and processed payments via credit card and cash worth up to $1,500 daily
- Provided exceptional customer service during high-volume periods.
- Operated kitchen equipment following safety and hygiene standards.
Nationally Certified Medical Assistant
1 Year 1 Month- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Taught patients about medications, procedures and care plan instructions.
- Coordinated submission of prescriptions and refills to pharmacies via phone and fax.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Improved patient understanding and compliance through education on procedures, medications, and care plans.
- Streamlined office operations by implementing care and efficiency improvements.
- Measured pulse oximetry levels for patients to assess oxygen saturation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Performed spirometry tests on patients to evaluate lung function.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assisted in patient intake, ensuring accurate collection of medical histories and vital signs.
- Coordinated appointment scheduling, optimizing daily patient flow and reducing wait times.
- Maintained cleanliness and organization of examination rooms, adhering to infection control protocols.
- Supported physicians during examinations, facilitating effective communication between patients and providers.
- Administered medications as directed, monitoring patient reactions for safety and efficacy.
- Educated patients on treatment plans and preventive care measures, enhancing health literacy.
Quality Control Analyst
4 Years- Analyzed data from quality control tests to identify trends and areas for improvement.
- Conducted quality assessments on products to ensure compliance with regulatory standards.
- Collaborated with cross-functional teams to resolve quality issues and implement corrective actions.
- Developed and maintained documentation for quality control processes and protocols.
- Document and File Review: Inspect Medical Disability Examination (MDE) reports and Disability Benefits Questionnaires (DBQs) for completeness, clinical consistency, and typographical correctness
- Performance Monitoring: Conduct call monitoring or process evaluations to measure customer service accuracy, policy adherence, and agent performance standards.
- Follow up with medical providers or internal staff to request corrections, clarification, or missing documentation on active files.
- Developed and maintained quality assurance procedure documentation.
Education
Master of Science - Public Health
Bachelor of Science - Public Health
Associate of Science - Allied Health Science
Diploma - Medical Assistant
High School Diploma
Skills
Patient scheduling
CPR
Adaptable
Trustworthy companion
Patient privacy
Compassionate
Data entry
Companionship and emotional support
Payment collection
Completing insurance forms
Patient flow
Electrocardiograph
Typing 65 wpm
Medical office administration
Accomplishments
- Promoted to Patient Care Coordinator
- National Certified Medical Assistant
Timeline
Quality Control Analyst
Maximus Federal Services
07.2022 - CurrentRead More
Nationally Certified Medical Assistant
Southeastern Lung Care
06.2021 - 07.2022Read More
Medical Assistant/ Medical Receptionist Liaison Rx
Summit Spine And Joint Centers
08.2015 - 06.2021Read More
Shift Manager
Taco Bell
07.2014 - 07.2015Read More
Crew Member
Popeye's Louisiana Kitchen
10.2011 - 06.2014Read More
South University
Master of Science from Public Health
Read More
South University
Bachelor of Science from Public Health
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South University
Associate of Science from Allied Health Science
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Everest College
Diploma from Medical Assistant
Read More
Central High School
High School Diploma
Read More