Denise Russo
Haverhill,US
Summary
Senior Transportation Supervisor with 9+ years of experience in operations, transportation, safety compliance, and team leadership. Proficient in Microsoft Office and DOT Compliance, demonstrating a strong ability to enhance operational efficiency and customer satisfaction. Passionate about fostering a collaborative work environment and committed to driving continuous improvement and innovation in transportation services.
Overview
9
9
years of professional experience
Work History
Team Lead Commercial Bus Driver
Albertsons
Methuen, MA
07.2025 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Fleet management
- Scheduling
Sr Transportation Supervisor
Stericycle
Haverhill, MA
04.2024 - 06.2025
- Oversee route scheduling to ensure timely customer service completion.
- Resolved service issues by managing open order reports and SAP cancellations.
- Enhanced customer relationships through feedback and service reviews.
- Improved route efficiency by monitoring operations and recommending changes.
- Ensured safety and compliance through regular staff training and policy enforcement.
- Perform "ride a-longs", ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service.
- Conduct "spot checks" to re-enforce proper Route Driver behavior as well as communicate the value we bring to the customer.
- Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
Terminal Manager
Tewksbury Transit
Tewksbury, MA
09.2023 - 02.2024
- Met performance, quality and service expectations.
- Was responsible for providing operational oversight, day-to-day management, and directly supervising staff and financial performance.
- Verify weekly payroll.
- To organize, and interpret location financial data as well as maintain a client-centered mindset.
- Streamlined terminal operations by implementing efficient scheduling, resulting in reduced wait times and enhanced customer satisfaction.
Assistant Manager
First Student
North Hampton, NH
10.2021 - 05.2023
- Supervised day-to-day operations, oversee driver compliance, terminal safety, and employee files.
- Enforce and ensure company compliance with fair and equal employee treatment.
- Fielded customer complaints and comments and rectified issues.
- Daily Payroll Reconciliation.
- Fostered a positive work environment by promoting open communication, leading to stronger employee relations and reduced management.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Strive to promote positive employee relations between one another and management.
School Bus Driver and Certified MA School Bus Instructor
North Reading Transportation
Newbury, MA
03.2020 - 10.2021
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in DVIR logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported students/passengers safely along prescribed routes according to tight schedules.
- Successfully trained candidates to pass the CDL B road test with passenger, school bus, and air brake endorsements.
School Bus Driver and Certified MA School Bus Instructor
Whittier Regional Vocational Technical High School
Haverhill, MA
08.2016 - 02.2020
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Successfully trained candidates to pass the CDL B road test with passenger, school bus, and air brake endorsements.
Education
Electrical Engineering
Middlesex Community College
Bedford, MA05.1998
Biotechnology
Mass Bay Community College
Wellesley, MA05.1991
Skills
- Management - Skillful
- Communication - Experienced
- Supervision - Experienced
- Microsoft Word - Experienced
- DOT Compliance - Experienced
- Customer Service - Experienced
- Training - Skillful
- Microsoft Excel - Experienced
- Leadership - Experienced
- Microsoft Office - Experienced
- Microsoft Outlook - Experienced
- Team Development - Experienced
- Operations Management - Skillful
- Safety Management - Skillful
ADDITIONAL INFORMATION
- Internship
- University of Texas Medical Branch
- Isolating proteins under Dr. José Navarro
Timeline
Team Lead Commercial Bus Driver
Albertsons
07.2025 - Current
Sr Transportation Supervisor
Stericycle
04.2024 - 06.2025
Terminal Manager
Tewksbury Transit
09.2023 - 02.2024
Assistant Manager
First Student
10.2021 - 05.2023
School Bus Driver and Certified MA School Bus Instructor
North Reading Transportation
03.2020 - 10.2021
School Bus Driver and Certified MA School Bus Instructor
Whittier Regional Vocational Technical High School
08.2016 - 02.2020
Electrical Engineering
Middlesex Community College
Biotechnology
Mass Bay Community College