Denise Sanchez
Cotulla ,TX
Summary
Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff, detainees, or inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency. Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
11
11
years of professional experience
Work History
Detention Officer/Intake Officer
Corecivic Inc.
Estancia, NM
08.2024 - Current
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Instructed inmates in work assignments and explained tasks.
- Maintained records of incident reports and daily logs to document inmate activity.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Responded to detainee requests and grievances in a timely and fair manner.
- Fingerprinted and photographed incoming and released inmates.
- Issued clothing, tools and other authorized items to inmates.
- Managed intake and release processes, including documentation, fingerprinting, and photographing.
- Conducted fire, safety and sanitation inspections.
- Secured revenue and accurately monitored cash intake.
- Conducted property and valuable audits.
- Assisted with intake assessments and follow-up services for inmates.
Resident Supervisor/Intake/Visitation Monitor
Corecivic Inc.
Dilley, TX
10.2017 - 07.2024
- Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
- Conducted regular security checks of rooms and common areas to prevent escapes and contraband entry.
- Responded to detainee requests and grievances in a timely and fair manner.
- Transported and escorted detainees to hospitals and other institutions.
- Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Assisted in the management of room assignments.
- Conducted property and valuable audits in intake.
- Supervised detainees during day-to-day activities.
- Issued clothing and other authorized items to detainees.
- Set up detainee interviews with their lawyers.
- Set up asylum interviews with detainees and their asylum officers.
- Made and set up schedules for detainee appointments.
Front Desk Manager
Baymont inn & Suites Hotel
Cotulla, TX
05.2014 - 09.2017
- Balanced hotel accounts at end of each shift.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Delegated work to staff, setting priorities and goals.
- Created and optimized employee schedules for shift coverage.
- Assisted with training new staff members on front desk procedures and policies.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Produced thorough, accurate and timely reports of project activities.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Education
High School Diploma -
Cotulla High School
Cotulla, TX05-2008
Associate of Science - Clinical Laboratory Science
The University of Texas At San Antonio
San Antonio, TXSkills
- Inmate management
- Contraband search
- Risk assessment
- Incident reporting
- Defensive tactics
- Data entry
- Conflict resolution
- Emergency response
- Time management
- De-escalation techniques
- Crisis management
- Perimeter guarding
- Inmate observation
- System recordkeeping
- Body and cell searches
- Weapons training
- Documentation skills
- Intake assessments
- Team leadership
- Follow-up skills
- Inventory management
- Task prioritization
- PPE use
- First Aid/CPR
Timeline
Detention Officer/Intake Officer
Corecivic Inc.
08.2024 - Current
Resident Supervisor/Intake/Visitation Monitor
Corecivic Inc.
10.2017 - 07.2024
Front Desk Manager
Baymont inn & Suites Hotel
05.2014 - 09.2017
High School Diploma -
Cotulla High School
Associate of Science - Clinical Laboratory Science
The University of Texas At San Antonio
Similar Profiles
Joe LanierJoe Lanier
Correctional Officer at Corecivic Inc.Correctional Officer at Corecivic Inc.
Adam CaballeroAdam Caballero
Correctional Officer at Corecivic Inc.Correctional Officer at Corecivic Inc.
Serena ClausellSerena Clausell
Immigration Dention Officer at Corecivic Inc.Immigration Dention Officer at Corecivic Inc.
Daisy AkinwaleDaisy Akinwale
RN at Corecivic Inc.RN at Corecivic Inc.
Jennifer MurrayJennifer Murray
911 Telecommunicator at LaSalle County Sheriff's Office911 Telecommunicator at LaSalle County Sheriff's Office