Denise Sanderson
Stafford,VA
Summary
Experienced team leader with a background in guest service, safety compliance, and team supervision. Skilled in conflict resolution, shift coordination, and keeping fast-paced operations organized and customer focused.
Overview
12
12
years of professional experience
Work History
Team Lead-Full time
Sky Zone
Woodbridge, Virginia
12.2023 - Current
- Led the Sky Zone team through daily guest service and court safety operations.
- Coordinated team coverage and prioritized shifts to ensure smooth operations during peak periods.
- Trained associates on trampoline park rules, attractions, and customer interaction
- Resolved guest concerns and service issues efficiently at Sky Zone front desk.
- Enforced company policies, safety procedures, and clean facility standards.
- Organized birthday party setup, hosting, and cleanup to ensure a positive guest experience at Sky Zone events.
Assistant Manager
T N T Automotive Finishes
Carbondale, Pennsylvania
04.2015 - 11.2023
- Managed daily operations for automotive finishes sales and service workflows.
- Supervised daily operations including scheduling shifts, assigning duties.
- Facilitated customer orders, addressed pricing inquiries, and managed special finish requests to enhance customer satisfaction.
- Assessed inventory levels for coatings, supplies, and repair materials to ensure availability and support sales.
- Oversaw store presentation, cleanliness, and safety compliance to maintain a welcoming and secure environment.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
Deleware Valley High School
Milford, PA06-1987
Skills
- Customer service
- Event management
- Staff training
- Staff oversight
- Dispute mediation
- Sales management
- Stock management
- Safety regulations
- Accident documentation
- Group management
Timeline
Team Lead-Full time
Sky Zone
12.2023 - Current
Assistant Manager
T N T Automotive Finishes
04.2015 - 11.2023
High School Diploma -
Deleware Valley High School