Denise Sclafani
Hospitality
Miramar,FL
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Bistro Manager
Marriott
Ft Lauderdale, FL
07.2021 - Current
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Implemented cost saving measures to reduce operational costs and align with budget.
Bookkeeper
Bob's Produce
Ft Lauderdale, FL
02.2011 - Current
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits, and money logs.
- Reported financial data and updated financial records in ledgers and journals.
- Developed and implemented procedures to improve accounting efficiency.
Realtor
Rent Free Realty
Pembroke Pines, FL
07.2020 - 08.2021
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Advised and informed prospective clients on current market activities and conditions.
Server
Mastros Ocean Club
Ft Lauderdale, FL
04.2019 - 08.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ 09.1984 - 05.1988
Paralegal - Paralegal Studies
University of Miami
Miami, FL 07.2014 - 06.2015
Real Estate - Real Estate
Gold Coast Real Estate School
Tamarac FL 02.2008 - 03.2008
Skills
Foodservice
Hiring and training
Marketing
Food orders
Staff management
Public relations
Relationship building
[Type] product knowledge
Problem-solving skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The life unexamined is not worth living.
Socrates
Timeline
Bistro Manager
Marriott
07.2021 - Current
Realtor
Rent Free Realty
07.2020 - 08.2021
Server
Mastros Ocean Club
04.2019 - 08.2020
Paralegal - Paralegal Studies
University of Miami
07.2014 - 06.2015
Bookkeeper
Bob's Produce
02.2011 - Current
Real Estate - Real Estate
Gold Coast Real Estate School
02.2008 - 03.2008
High School Diploma -
Elizabeth High School
09.1984 - 05.1988