Denise Serna
El Paso
Summary
Goal Driven Practice Manager, managing day to day medical clinic operations, overseeing staff, and enhancing patient care. Possessing 15 years of healthcare experience, including 6 years as an EMR trainer for Athena One legacy system. I have acquired valuable hands-on expertise in optimizing workflow efficiency and resolving technical problems. Seeking to utilize my extensive EMR knowledge and leadership background to reenter an EMR Trainer position.
Overview
16
16
years of professional experience
Work History
Practice Manager
Tenet Health
06.2024 - Current
- Oversee daily operations of the medical practice, managing a team of 12 staff members and coordinating the efforts of four surgeons to deliver high-quality patient care
- Address personnel issues, foster teamwork, and resolve conflicts to maintain a harmonious work environment
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversee collection of patient balances, and reduce outstanding payments by optimizing billing practices
- Maintain and manage office budgets, ensuring cost efficiency while staying within financial targets.
- Monitor and track monthly RVU targets for physicians, analyzing productivity data to ensure goals are met.
Clinical Support Specialist
Tenet Healthcare
02.2018 - 06.2024
- Conducts group or one on one trainings for Providers, Medical Assistants and other Clinical Staff members on how to navigate and utilize Athena One (EMR) system.
- Conducts training for Practice Managers, PSRs and Billers on how to navigate and utilize the collector side of Athena One,i.e, working claim holds, accepting and dropping charges, building and applying schedule templates, payment and pre-payment plans and end of day reports
- Identify areas that need development and implement solutions for improvement
- Assists in Go Live support, daily troubleshooting, and issues resolution
- Create training material and other duties as assigned
- Conduct Dragon Medical One training for all providers that utilize DMO dictation.
Certified Medical Assistant
Tenet Healthcare
07.2009 - 02.2018
- Performs triage and records vitals of all visiting patients
- Maintains efficient patient flow and assists with patient care, i.e, exams, procedures and patient education under the direction and supervision of physicians.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Associates - Nursing, LVN Nurse
Vista College
06.2017
Certified Medical Assistant -
Vista College
08.2009
Skills
- Great Training and Development Skills
- Creative Problem-Solving Skills
- Strong Communication Skills
- Adaptability
- Very Energetic
- Team Leadership
- Staff Management
- Managing Employee Relations
- Group and Individual Instruction
- Training Initiatives
- Conflict Resolution & Team Collaboration
Timeline
Practice Manager
Tenet Health
06.2024 - Current
Clinical Support Specialist
Tenet Healthcare
02.2018 - 06.2024
Certified Medical Assistant
Tenet Healthcare
07.2009 - 02.2018
Certified Medical Assistant -
Vista College
Associates - Nursing, LVN Nurse
Vista College
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