Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Denise Silva

Marlborough,MA

Summary

Desiring to apply expertise to a new role, with a growing team, and focused on driving accounts and sales. professional proficient in investment accounts and transactions. Excellent verbal and written communication skills combined with open and upbeat nature. Diligent customer service and administrative professional skills. Composed Flow Team Member passionate about customer service and support skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Tax Preparer

Liberty Tax Service
09.2022 - 04.2024
  • Maximized client tax savings by identifying and applying appropriate deductions and credits.
  • Streamlined workflow for tax preparation process, enhancing efficiency and accuracy.
  • Reduced errors in client tax returns through meticulous review and verification of financial data.
  • Developed strong relationships with clients to gain a comprehensive understanding of their financial situations, enabling tailored tax advice.

Digital Fingerprinting Technician

Idemia/Identogo
09.2022 - 03.2024
  • Assisted law enforcement agencies by providing accurate and timely fingerprint analysis for criminal investigations.
  • Enhanced fingerprint identification accuracy by meticulously analyzing and comparing fingerprints.
  • Optimized record-keeping processes by updating electronic files with accurate classification details in a timely manner.
  • Managed high call volume with exceptional professionalism and efficiency.

Laboratory Assistant

Quest Diagnostics
03.2017 - 05.2019
  • Sanitized workstations and instruments to avoid cross-contamination
  • Followed laboratory guidelines for handling biological specimens
  • Performed lab tests and communicated results
  • Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.

Bank Teller

Marlborough Savings Bank
01.2015 - 02.2017
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Education

Some College (No Degree) - Business Administration And Management

Middlesex Community College - Middletown
Bedford, MA

Cosmetology Degree/License - Cosmetology Education

Empire Beauty School - Framingham
Framingham, MA

Skills

  • Customer service
  • Call Management
  • Bilingual ( Portuguese )
  • Quality assurance
  • Fast learner
  • Business development understanding
  • Organizational strengths
  • GDP
  • Outlook
  • Microsoft office

Certification

Tax Prep Certified

Licensed Cosmetologist

Timeline

Certified Tax Preparer

Liberty Tax Service
09.2022 - 04.2024

Digital Fingerprinting Technician

Idemia/Identogo
09.2022 - 03.2024

Laboratory Assistant

Quest Diagnostics
03.2017 - 05.2019

Bank Teller

Marlborough Savings Bank
01.2015 - 02.2017

Some College (No Degree) - Business Administration And Management

Middlesex Community College - Middletown

Cosmetology Degree/License - Cosmetology Education

Empire Beauty School - Framingham

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Denise Silva