Denise Simpson
Warren,OH
Summary
Dynamic Front Office Specialist with a proven track record at Southwoods Health, excelling in patient care and customer service expertise. Mastered HIPAA compliance, insurance verification, and Meditech systems, enhancing patient satisfaction and operational efficiency. Demonstrated leadership as Front Office Manager at Dr. Sudhir Baji M.D., skillfully managing financial transactions and staff scheduling.
Overview
37
37
years of professional experience
Work History
Front Office Specialist
Southwoods Health
01.2015 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used Meditech and registration systems to schedule patients for routine and complex procedures.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Front Office Manager
Dr. Sudhir Baji M.D.
04.1988 - 06.2014
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Associate of Applied Science - Medical Assistant/Medical Secretary
ETI Technical Institute
Niles04-1987
High School Diploma -
Joseph Badger High School
Kinsman, OH06-1978
Skills
- Patient care
- Customer service expertise
- Exceptional communication
- File organization
- Medical terminology
- Insurance verification
Timeline
Front Office Specialist
Southwoods Health
01.2015 - Current
Front Office Manager
Dr. Sudhir Baji M.D.
04.1988 - 06.2014
Associate of Applied Science - Medical Assistant/Medical Secretary
ETI Technical Institute
High School Diploma -
Joseph Badger High School
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