Denise Smith
Upper Darby,PA
Summary
Proven leader at Villanova University, adept in team development and performance monitoring, I significantly enhanced staff efficiency and customer satisfaction. Skilled in maintenance oversight and fostering a positive work environment, my strategic decision-making and goal setting propelled team achievements beyond expectations.
Overview
22
22
years of professional experience
Work History
Supervisor of Operations
Villanova University
06.2002 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
High School Diploma - Health
Overbrook High School
Philadelphia, PA06.2003
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Team Leadership
- Customer Service
- Decision-Making
- Goal Setting
- Work flow planning
- Performance monitoring
Accomplishments
I started out as a high school student worked my way up to a barista also a cashier and now I finally made it to one of my dream drops to be a supervisor.
Timeline
Supervisor of Operations
Villanova University
06.2002 - Current
High School Diploma - Health
Overbrook High School