Summary
Overview
Work History
Education
Skills
Timeline
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Denise Snow

SHERWOOD,United States

Summary

Proven Occupational Support Specialist from Redline Equipment, adept in customer relationship management and recordkeeping, significantly improved customer satisfaction by swiftly resolving technical issues. Excelled in optimizing workflows and enhancing incident response, demonstrating exceptional customer service and documentation skills.

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Area of expertise and working in 24/7 uptime environment.

Overview

10
10
years of professional experience

Work History

Occupational Support Specialist

Redline Equipment
01.2014 - 10.2023
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.

Education

High School Diploma -

Edgerton High School
Edgerton, OH

Skills

  • Customer service
  • Customer relationship management
  • Training and coaching
  • Recordkeeping skills
  • Activity planning
  • Data collection
  • Documentation and reporting

Timeline

Occupational Support Specialist

Redline Equipment
01.2014 - 10.2023

High School Diploma -

Edgerton High School

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Denise Snow