Raul Duran
Chicago,IL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Access Management Agent/ Occupational Support Specialist
ATI Physical Therapy
08.2023 - Current
- Assist and train new team members on systems, patient handling, and guidelines.
- Work with multiple spreadsheets containing patient information and referral data.
- Answer high-volume inbound calls across multiple states while meeting call metrics.
- Schedule, cancel, and reschedule patient appointments accurately.
- Obtain prior authorization from patient insurances and claims
- Handle new patient referrals and ensure accurate data entry across platforms.
- Verified and explained insurance benefits
Sales Consultant
Sherman Dodge Jeep Ram Chrysler
Skokie, IL
10.2022 - 08.2023
- Delivered high-level customer service while maintaining confidentiality standards.
- Completed training and certification for multiple automotive brands.
- Maintained consistent sales performance and managed personal sales pipeline.
- Balanced professionalism with an upbeat, customer-focused approach.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Front Office Manager / Rehabilitation Technician
Revolution Physical Therapy
Chicago, IL
10.2021 - 11.2022
- Oversaw front office operations, ensuring efficient patient scheduling and communication.
- Completed daily clinic audits, weekly collections, and monthly reports.
- Collected and processed patient information, including payment and insurance details.
- Performed insurance verification and prior authorization tasks.
- Maintained regular communication with patients to provide comfortable care experiences.
- Taught patients how to use equipment after surgical procedures safely.
- Assisted physical therapists in patient exercises and treatments.
- Learned therapeutic techniques to support patient recovery plans.
Assistant Manager / Sales
Champs Sports
North Riverside Park Mall & Harlem Irving Plaza
04.2018 - 10.2021
- Promoted for strong work ethic, leadership, and sales performance.
- Managed a store generating $4-6 million in annual sales.
- Oversaw daily money handling between $8,000-$20,000.
- Ensured productive staffing levels and smooth store operations.
- Maintained a customer-focused retail environment by motivating team members.
- Recognized by district managers as a top assistant manager.
- Achieved sales records, including: $17,689 in 1 day, $52,000 in 5 days.
Education
High School Diploma -
Prosser Career Academy
Chicago, IL06-2019
Skills
- Call Center Operations
- Patient Intake & Insurance Verification
- Data Entry & Spreadsheet Management
- CRM & Ticketing Systems
- Sales & Client Interaction
- Customer Service & Support
- Scheduling / Rescheduling
- Training & Onboarding
- Communication & Problem Solving
Certification
- OSHA Certified
- Avery Dennison Car Wrapping Certification
- Carpentry (Prosser Career Academy)
- Jeep / Dodge / Ram / Chrysler / Wagoneer Brand Ambassador
LANGUAGES
Spanish Bilingual
English Bilingual
Timeline
Access Management Agent/ Occupational Support Specialist
ATI Physical Therapy
08.2023 - Current
Sales Consultant
Sherman Dodge Jeep Ram Chrysler
10.2022 - 08.2023
Front Office Manager / Rehabilitation Technician
Revolution Physical Therapy
10.2021 - 11.2022
Assistant Manager / Sales
Champs Sports
04.2018 - 10.2021
High School Diploma -
Prosser Career Academy
REMOTE WORK
Open to Remote or Hybrid Roles