Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
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Denise Soto

Denise Soto

Fresno,CA

Summary

Dynamic leader with a proven ability to enhance team engagement and elevate customer satisfaction at CellPros. Recognized for expertise in client relationship management and workflow improvement, resulting in significant sales growth. Adept at fostering collaborative environments and implementing effective problem-solving strategies to drive operational excellence. Committed to leveraging leadership skills to further enhance organizational performance.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Uber Eats
FRESNO, CA
01.2021 - Current
  • Notified customers of delays to decrease calls to support.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Transported and safely delivered items to prevent damage or loss.

Logistics Coordinator

Worldwide Distribution USA LLC
Houston, TX
11.2022 - 12.2023
  • Organized purchase and delivery of materials needed for various contracts.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Provided support in negotiating contracts with third-party providers regarding rates, services offered.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Monitored and reported on transportation costs, ensuring adherence to budget constraints.

Owner Operator

CellPros - Ashlan
Fresno, United States
01.2017 - 11.2022
  • Supervised team members to maintain productivity and operational success.
  • Collaborated with HR team to create impactful retention strategies.
  • Leveraged industry patterns to boost profits.
  • Formulated strategies to optimize processes and boost profit margins.
  • Oversaw business operations in accordance with regulatory requirements.
  • Designed and executed an all-encompassing onboarding training program to equip new hires with essential skills.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Manager

CellPros - Ashlan
Fresno, United States
01.2016 - 12.2016
  • Develop and implement strategies to increase customer retention and satisfaction.
  • Develop and implement strategies to improve employee engagement and morale.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Optimized customer service team operations to maintain superior satisfaction levels.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Establish supportive atmosphere where inclusivity and employee value are prioritized.
  • Executed initiatives focused on reducing costs and increasing efficiency.

Sales Rep

CellPros
Fresno, United States
01.2015 - 01.2016
  • Provided exceptional customer service
  • Implemented effective promotions
  • Stayed updated on trending products
  • Analyze market trends and customer preferences to identify potential sales opportunities and develop strategies to maximize profits
  • Identify and pursue potential new clients to expand customer base and increase sales opportunities
  • Provide regular feedback and coaching to the sales team to improve their performance and meet sales targets
  • Lead and mentor a team of sales representatives to ensure they meet their sales targets and provide exceptional customer service
  • Create and maintain strong relationships with key clients to ensure customer satisfaction and repeat business

Education

High School Diploma -

Taft Academy

Skills

  • Collaborative Team Leadership
  • Client Relationship Management
  • Customer Support
  • Team Engagement Strategies
  • Workflow Improvement
  • Sales Proficiency
  • Time management skills
  • Problem-solving

References

Betty Byars, betty@worldwidedistributionusa.com, +1 832 492 6373, Worldwide Distribution USA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Logistics Coordinator

Worldwide Distribution USA LLC
11.2022 - 12.2023

Delivery Driver

Uber Eats
01.2021 - Current

Owner Operator

CellPros - Ashlan
01.2017 - 11.2022

Manager

CellPros - Ashlan
01.2016 - 12.2016

Sales Rep

CellPros
01.2015 - 01.2016

High School Diploma -

Taft Academy

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Denise Soto