Denise Stickman
Madera ,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. As well as a proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
16
16
years of professional experience
Work History
Cashier/Grill Cook Prep
Navco Pizza
03.2021 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Telemarketer-Phone Sells
South Eastern Handicapped Services
06.2012 - 01.2020
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
Telemarketer
Mobile Handicapped Services
04.2010 - 05.2012
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
Direct Care Worker
Our House Residential Care
11.2007 - 01.2010
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Monitored vital signs regularly to track patient health status, promptly reporting any changes or concerns to healthcare professionals.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Education
GED -
Job Core
Reno, NV06.1983
Skills
- Payment Processing
- Product Recommendations
- Payment Collection
- Customer Service
- Cash Register Operation
- Customer Assistance
- Written and Verbal Communication
- Sales Expertise
- Medication Administration
- Indirect Patient Care
- Mobility Assistance
- Direct Patient Care
References
References available upon request.
Timeline
Cashier/Grill Cook Prep
Navco Pizza
03.2021 - 01.2024
Telemarketer-Phone Sells
South Eastern Handicapped Services
06.2012 - 01.2020
Telemarketer
Mobile Handicapped Services
04.2010 - 05.2012
Direct Care Worker
Our House Residential Care
11.2007 - 01.2010
GED -
Job Core