Denise Stiegmann
Cedar City
Summary
Detail-oriented Patient Service Representative with a proven track record in customer service, appointment scheduling, and HIPAA compliance. Committed to enhancing patient interactions and operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Family Healthcare
Cedar City, UT
04.2023 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Provided exceptional front-line support, addressing patient inquiries and resolving concerns promptly.
- Coordinated insurance verification processes to ensure accurate billing and coverage for services.
- Maintained electronic health records with attention to detail, ensuring compliance with privacy regulations.
Data Entry Clerk
Suh'dusting Technology
Cedar City, UT
03.2019 - Current
- Entered and maintained accurate data across multiple platforms to ensure information integrity.
- Processed large volumes of data efficiently, meeting strict deadlines for project completion.
- Collaborated with team members to streamline data entry processes, enhancing overall workflow efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
Company Manager
Utah Shakespeare Festival
Cedar City, UT
04.2022 - 04.2023
- Managed budget preparations and expense tracking for various projects.
- Streamlined communication processes between departments to facilitate teamwork.
- Mentored junior team members, instilling a culture of continuous learning and professional development among staff.
- Managed housing operations, facilitating living arrangements for over 100 artists and their support teams.
ROSS Coordinator
Utah Paiute Tribe Housing Authority
Cedar City, UT
03.2022 - 04.2022
- Organized community outreach programs to promote available resources and support services.
- Enhanced tenant satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Assisted in creating marketing materials and monthly newsletters. Supported team with distribution of newsletters to tenants.
Teaching Assistant
Iron County School District
Cedar City, UT
10.2017 - 03.2022
- Supported individualized education plans by assisting students with diverse learning needs.
- Collaborated with teachers to develop and implement effective instructional strategies.
- Monitored student progress and behavior, providing feedback to educators for adjustments.
- Implemented behavior intervention plans in alignment with best practices for student support.
- Acted as a positive role model for students, demonstrating empathy, patience, and a solution-focused mindset.
House Manager
Utah Shakespeare Festival
Cedar City, UT
06.2015 - 10.2021
- Supervised daily front-of-house operations, ensuring exceptional customer service and satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed and implemented training programs to enhance new staff's understanding of service delivery and operational protocols.
Education
Bachelor of Science - History
Southern Utah University
Cedar City, UT05-2008
No Degree - Theatre Arts
Utah Valley University
Orem, UTHigh School Diploma -
Uintah High School
Vernal, UT05-1999
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Accurate patient documentation
- Appointment scheduling
- Patient intake
- Payment collection
Timeline
Patient Service Representative
Family Healthcare
04.2023 - Current
Company Manager
Utah Shakespeare Festival
04.2022 - 04.2023
ROSS Coordinator
Utah Paiute Tribe Housing Authority
03.2022 - 04.2022
Data Entry Clerk
Suh'dusting Technology
03.2019 - Current
Teaching Assistant
Iron County School District
10.2017 - 03.2022
House Manager
Utah Shakespeare Festival
06.2015 - 10.2021
Bachelor of Science - History
Southern Utah University
No Degree - Theatre Arts
Utah Valley University
High School Diploma -
Uintah High School