Denise Stirling
Whitman,MA
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
18
18
years of professional experience
Work History
Chief Operating Officer
AlDa Aesthetics
09.2018 - Current
- Grew top line revenue from $350,000 annually to $3,500,000 annually in under 5 years.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Developed quarterly business plans to evaluate cost projections.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Knowledge Management Senior Analyst
Mercer
06.2015 - 04.2018
- Compiled, cleaned and manipulated data for proper handling.
- Analyzed large datasets to identify trends and patterns in employee benefits programs.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Operations Manager
EOS-CCA
03.2005 - 01.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Bachelor of Science - Organizational Leadership
Northeastern University
Boston, MAAssociate of Science - Biology
Massasoit Community College
Skills
- Systems Integration
- Strategic Planning
- Revenue Production
- Culture Building
- Operational Oversight
- Capital Expenditure Planning
- Financial Management
- Defining Company Vision
- Human Resources
- Personnel development
- Business Development
- Negotiation
Timeline
Chief Operating Officer
AlDa Aesthetics
09.2018 - Current
Knowledge Management Senior Analyst
Mercer
06.2015 - 04.2018
Operations Manager
EOS-CCA
03.2005 - 01.2013
Bachelor of Science - Organizational Leadership
Northeastern University
Associate of Science - Biology
Massasoit Community College
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