Denise Stolze
LITHIA
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in personnel and clerical areas.
Overview
12
12
years of professional experience
1995
1995
years of post-secondary education
Work History
Construction Operations Assistant
D.R. Horton
Sarasota
10.2023 - 03.2026
- Coordinated project schedules and timelines for construction activities.
- Assisted in managing documentation for permit submissions and regulatory compliance.
- Supported communication between departments to streamline workflow processes.
- Executed daily administrative tasks to ensure smooth office operations.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Organized and filed important company documents, spreadsheets and reports.
- Responded to client queries and maintained strong relationships with vendors.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Assisted with the development of processes and procedures related to operations management.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Planned routine operations and special projects under direction of operations manager.
- Developed customer service policies, procedures and standards for operational teams.
- Maintained accurate records of financial transactions related to operations activities.
- Coordinated the delivery of products or services to customers in a timely manner.
- Oversaw expense, report and support documentation filing systems.
- Scheduled appointments, meetings, and interviews for employees and clients.
- Maintained positive working relationship with fellow staff and management.
- Reviewed and approved vendor invoices.
- Processed vendor invoices for timely payments and accurate record-keeping.
- Managed expense reports and ensured compliance with company policies.
- Reconciled accounts payable statements with vendor records regularly.
- Collaborated with internal departments to resolve payment discrepancies.
- Utilized accounting software to track payments and update vendor information.
- Entered data into accounting system to maintain accurate financial records.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Assisted with preparing journal entries related to accounts payable transactions.
- Coded invoices to maintain organized and accurate records.
Office Manager
Bessolo Design Group
07.2022 - 10.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Office Manager
Nova Environmental And Engineering Consulting Services
08.2014 - 07.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Created job files for each project and maintained current data in each file.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Photocopied, distributed and emailed documents to project managers.
- Arranged travel and accommodation for team members and project partners.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Associate Of Applied Arts -
William Rainey Harper College
Palatine, ILSkills
- Credit and Collections
- Account Reconciliation
- Business Administration
- Written Communication
- Workflow Planning
- Report Writing
- Customer Relations
- Team Bonding
- Mail Handling
- Senior Leadership Support
- Travel Coordination
- Accounts Payable and Receivable
- Billing and Invoicing
- Excellent Multitasking Abilities
- Staff Training
- Office Supplies and Inventory
- Training and Development
- File and Data Retrieval Systems
- Workflow Optimization
- Coaching and Training
- Administrative Oversight
- Event Coordination
- Microsoft Office
- Report Preparation
- Conflict Management
- Policy Implementation
- Client Correspondence
- Clerical Support
- Calendar Management
- Organizational Skills
- Fleet Dispatching
- Hotel Accommodations
- Travel Arrangement Management
- Customer Service Management
- Administration and Operations
- Meeting Coordination and Support
- Executive Travel
- Licensing Requirements
- Handling Complaints
- Email Correspondence
- Scheduling
- Policy and Procedure Modification
Timeline
Construction Operations Assistant
D.R. Horton
10.2023 - 03.2026
Office Manager
Bessolo Design Group
07.2022 - 10.2023
Office Manager
Nova Environmental And Engineering Consulting Services
08.2014 - 07.2022
Associate Of Applied Arts -
William Rainey Harper College