Denise Tada

• Supervised Transformco jewelry counter operations and daily sales floor coverage.
• Trained associates on jewelry policies, service standards, and product knowledge.

• Led Sears Roebuck softlines sales floor and apparel department coverage.
• Merchandised clothing displays using Sears Roebuck visual standards.
• Replenished softlines inventory and organized backroom stock.
• Trained associates on fitting room service and floor recovery.
• Processed price changes and markdowns across apparel racks.
• Monitored softlines presentation and corrected merchandise placement.
• Coordinated daily tasks with Sears Roebuck store management.
• Conducted regular inventory checks to ensure accuracy of stock levels.
• Resolved customer complaints in an efficient and professional manner.
• Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
• Attached price tags to clothing and hung on racks.
• Ensured compliance with all safety regulations and industry standards.
• Reviewed employee timecards and corrected any discrepancies or errors found therein.
• Performed weekly audits of store processes related to the Softlines Department.
• Ensured department was properly stocked and organized according to company standards.
• Recruited qualified candidates for open positions within the softlines department.
• Developed strong relationships with vendors and suppliers for the benefit of the company.6
• Maintained a high level of customer service by responding promptly to customer inquiries and complaints.
• Developed strong relationships with vendors and suppliers for the benefit of the company.
• Prepared daily reports for management review on store performance metrics such as sales, margin, shrinkage.
• Monitored sales trends and adjusted merchandise accordingly.
• Assisted in training new Softlines Lead employees on customer service, product placement and pricing.
• Resolved conflicts between customers and team members in an efficient manner.
• Worked with vendors to secure competitive prices for products in the Softlines Department.
• Provided guidance and support to other Softlines Team Members.
• Served as a point of contact for all customer inquiries related to the Softlines Department.
• Developed strategies to promote product lines within the Softlines Department.
• Created weekly action plans based on performance data from previous weeks.
• Managed employee schedules ensuring adequate staffing levels were maintained at all times.
• Planned promotional events for the Softlines Department including displays, contests.
• Analyzed sales data and identified opportunities for improvement within the department.
• Oversaw associate performance through goal setting, quarterly reviews, and annual performance management.
• Defined clear vision and strategy for department to meet and exceed corporate expectations.
• Selected, hired, and trained highly effective team of sales and customer service professionals.
• Managed sales performance of softlines department to meet revenue and margin goals.
• Greeted customers to determine wants or needs.
• Answered store and merchandise questions and led customers to wanted items.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Cleaned shelves, counters and tables to maintain organized store.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Supported softlines associates across apparel, footwear, and home merchandise departments.

• Helped with restocking, cashier support, and customer service.
• Assisted with coaching team members when needed.
• Handled freight processing, stock replenishment, and backroom organization.
• Helped customers choose products, use fitting rooms, and place special orders.
• Supported merchandise displays, signage, and fixture placement on sales floor.
• Directed softlines associates across apparel, footwear, and home merchandise departments.
• Managed restocking, cashier coverage, and customer service support.
• Provided coaching to team members as needed.
• Coordinated freight flow, inventory replenishment, and backroom organization.
• Guided customers through product selection, fitting room needs, and special-order requests.
• Oversaw merchandise presentation, signage, and fixture placement across sales floor.
• Improved softlines department support across apparel, footwear, and home merchandise departments.
• Strengthened restocking, cashiering, and customer service execution.
• Improved team performance through coaching when needed.
• Streamlined freight processing, stock replenishment, and backroom organization.
• Supported better customer experiences through product selection, fitting room assistance, and special orders.
• Maintained strong merchandise presentation through signage control and fixture placement on sales floor.