Denise Tolley
Summary
Meticulous, compassionate, and patient-focused Program Site Coordinator with 9+ years of extensive experience overseeing the Newborn Hearing Screening Program (with Pediatrix Medical Group) at Virginia Baptist Hospital in Lynchburg, Va. Providing newborn hearing screening testing (automated auditory brainstem response testing) in well-baby and NICU nurseries with Natus Algo 5 screening technology (previous experience with Intelligent Hearing System SmartScreener-Plus 2 technology and OAE testing.) Possess a thorough understanding and years of experience with EDHI (1-3-6 recommendations and guidelines/cCMV/risk factors) and assistance with referrals to clinical audiology for follow-up diagnostic audiological testing.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Newborn Hearing Screening Program Coordinator
Pediatrix Medical Group
09.2015 - Current
- Accountable for ensuring that all eligible babies are screened as appropriate before discharge
- Perform newborn hearing screens (AABR) in well-baby, transitional, and NICU nurseries, verify demographic and insurance information, document results accurately for nursing and physician staff, and follow protocols for timely billing submission.
- Enter patient data and validate hearing screen results, ensuring accuracy and compliance with hospital, company, and state protocols and recommendations.
- Complete all necessary state and hospital reporting (EDHI & VISITS and cCMV testing needs)
- Responsible for data input and maintaining all records for the hospital database (Cerner.)
- Oversaw staff schedules and assignments to handle program and hospital demands/needs.
Hearing Instrument Specialist
Blue Ridge ENT & Plastic Surgery
09.2002 - 07.2015
- Performed basic screening procedures such as pure tone screening, otoacoustic screening, and screening of ear canal status using an otoscope.
- Administered air conduction, bone conduction, and speech audiometry tests.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated clients on properly using, maintaining, and storing devices.
- Used marketing and sales strategies to promote business and increase revenue.
- Applied effective time management techniques to meet tight deadlines.
Education
Associate of Science - Medical Assisting
National Business College
Lynchburg, VA05-2002
Skills
- Leadership
- Referral Coordination
- Staff development expertise
- Training Coordination
- Adaptability
- Hard Working and Dedicated
- Excellent Communication Skills
- Teamwork
- Detail Oriented
Certification
- Completion Certificate for the Newborn Hearing Screening Training Curriculum (NCHAM)
- CPR certified, renewal due 10/26
Timeline
Newborn Hearing Screening Program Coordinator
Pediatrix Medical Group
09.2015 - Current
Hearing Instrument Specialist
Blue Ridge ENT & Plastic Surgery
09.2002 - 07.2015
Associate of Science - Medical Assisting
National Business College
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