Janine Hall Jones
Buffalo,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Hospital Coordinator/Newborn Hearing Screener
Pediatrix Medical Group
Sunrise, FL
01/30/17 - Current
- Monitored and ensured compliance with hospital policies and procedures related to patient care.
- Provided administrative support for physicians and nurses by maintaining records, preparing reports, and handling correspondence.
- Assisted with the coordination of patient care activities, including assigning tasks to clinical staff and scheduling follow-up appointments.
- Collaborated with nursing staff to ensure timely delivery of services to patients.
- Managed patient information systems by entering data accurately into electronic health records.
- Maintained inventory of supplies in the hospital environment and ordered new items as needed.
- Facilitated communication between departments within the hospital to ensure smooth operations.
- Assisted with resolving patient complaints regarding their experience at the hospital in a professional manner.
- Performed hearing screenings on newborns using Automated Auditory Brainstem Response equipment.
- Provided comprehensive follow-up services for infants who failed the initial screening, including scheduling and coordinating diagnostic testing with specialists.
- Maintained accurate records of all screenings performed, documenting results in a timely manner.
- Conducted educational sessions for parents and staff regarding newborn hearing screening programs.
- Assisted in developing and implementing new policies related to newborn hearing screening protocols.
- Tracked progress of children who have had their hearing screened through periodic follow-up visits.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Cam Loss Mitigation Document & Control Specialist
M&T Bank
Getzville, NY
08.2021 - 06.2022
- Reviewed delinquent mortgage accounts for potential loan modification solutions.
- Collaborated with other departments in order to process loan modifications efficiently.
- Prepared detailed reports regarding borrowers' financial situations and recommended solutions accordingly.
- Negotiated repayment plans with borrowers that complied with lender's policies and procedures.
Education
Bachelor of Arts - Social Science Interdisciplinary
University At Buffalo
Buffalo, NY05.2023
Skills
- Clerical Support
- Microsoft Office
- First Aid/CPR
- Team Management
- Remote Office Availability
- Customer Relations
- Data Management
- Computer Skills
- Leadership
- Organizational Skills
- Written Communication
Affiliations
- Volunteer for the Ride for Roswell
- Participate in the Independent Health foundation Kids Run
References
References available upon request.
Timeline
Cam Loss Mitigation Document & Control Specialist
M&T Bank
08.2021 - 06.2022
Hospital Coordinator/Newborn Hearing Screener
Pediatrix Medical Group
01/30/17 - Current
Bachelor of Arts - Social Science Interdisciplinary
University At Buffalo
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