Denise Tran
Summary
Experienced Case Manager with 10 years of fundamental case management leadership experience. Able to conduct strong and collaborative approach across care continuum. Effective at managing workflow to support medical staff and axillary units within a hospital setting. Support hospital leadership and management with coordinating meetings with outside entities and state regulatory services. Report overall operational effectiveness and provide data driven responses. Exhaust strategies for the reduction of outlay and disbenefit the hospital may amass.
Overview
15
15
years of professional experience
Work History
Director of Case Management
Kindred Hospital Dallas Central
09.2018 - Current
- Plans, directs, and ensures hospital Case Management and Utilization Review services are performed in accordance with internal and external guidelines, regulations, policies, and procedures
- Oversees and participates in the development and implementation of strategies, goals, and objectives of the Case Management Program
- Leads departmental performance improvement activities to measure and assess the quality of services provided
- Implements Case Management goals to successfully reduce length of stay, reduce denied days, and increase successful community discharges.
Case Manager
Kindred Hospital Dallas Central
07.2017 - 09.2018
- Coordinated management of care for diverse populations facilitating discharge planning
- Preformed psychosocial assessments, weekly follow up with ongoing education to patient and families
- Collaborated within interdisciplinary team to identify & anticipate discharge needs
- Utilization Review, provided continued stay reviews to payors
- Developed relationships through ongoing communication with payors to assist with discharge plans
- Proficient in McKesson InterQual.
Care Transition Manager
Texas Health Presbyterian Hospital of Dallas
08.2014 - 07.2017
- Preformed psychosocial assessments of patient to assist with facilitating discharge plans
- Coordinated and established discharge plans with patient and families
- Collaborated within an interdisciplinary team to identify and anticipate discharge needs and potential barriers
- Facilitated referrals and transfers from acute level of care to discharging facilities or home with supportive services
- Connected patients to resources to empower and offer support.
Executive Assistant
Waterside Properties, Inc.
10.2008 - 08.2014
- Established and Managed Office Processes and Procedures
- Provided accounting support by processing invoices and generated job draws
- Collaborated with various levels within the organization
- Managed and maintain IT data and web based communication.
Graduate Internship - Psychiatric ER
Parkland Health & Hospital System
08.2009 - 05.2010
- Collaborated with medical team to implement & provide patient focused care
- Performed psychosocial assessments of patients and obtained collateral information
- Worked with culturally diverse populations from various socioeconomic backgrounds
- Executed discharge plans, gained authorization for inpatient hospitalization, and secured patient transfers
- Facilitated group therapy for patients in inpatient care.
Education
Master of Science, Social Work -
The University of Texas at Arlington
05.2010
Bachelor of Science, Social Work -
Harding University
Searcy, AR05.2007
Skills
- Readmission Reduction
- Care Coordination
- Utilization Review and Management
- InterQual Admissions Criteria
- Strategic Implementation of Discharge Planning
Accomplishments
- Care Management Award of the Southwest Region for 2021-2022
Timeline
Director of Case Management
Kindred Hospital Dallas Central
09.2018 - Current
Case Manager
Kindred Hospital Dallas Central
07.2017 - 09.2018
Care Transition Manager
Texas Health Presbyterian Hospital of Dallas
08.2014 - 07.2017
Graduate Internship - Psychiatric ER
Parkland Health & Hospital System
08.2009 - 05.2010
Executive Assistant
Waterside Properties, Inc.
10.2008 - 08.2014
Master of Science, Social Work -
The University of Texas at Arlington
Bachelor of Science, Social Work -
Harding University
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