Keesha Hardin

Holy Cross Jordan Valley West I 3460 S. 4155 W. West Valley, Utah

Holy Cross Mountain Point I 3000 Triumph Blvd, Lehi, Utah

• Work closely with physicians, ancillary team, patient's and families to promote best possible outcomes
• Directly oversee case management at Holy Cross Jordan Valley, Holy Cross Jordan Valley West and Holy Cross Mountain Point
• Focus on quality and appropriate admission determination, including close coordination with medical staff
• Work on Streamlining, standardizing and implementing case management processes and techniques to maximize revenue cycle.
• Leveraging case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
• Managed and monitor program activities and evaluated quality for improvement recommendations.

• Work closely with physicians, ancillary team, patient's and families to promote best possible outcomes
• Focus on quality and appropriate admission determination, including close coordination with medical staff
• Directly oversee case management at Holy Cross-Salt Lake and Holy Cross-Mountain Point
• Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
• Recruited by Regional CFO to lead and manage the case management department 's care coordination and utilization management staff and functions at Holy Cross-Mountain Point
• Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
• Decreased % of observation from 38% to 17% within 30 days
• Successful implementation of daily interdisciplinary rounds and quarterly utilization review meetings
• Decrease in LOS variance to -0.5
• JOC's with top payors to discuss denials, resources and UR