Denise Tran
Carrollton,TX
Summary
Experienced with patient care coordination and management. Utilizes effective communication and strategic planning to ensure optimal patient outcomes. Track record of building strong relationships with patients and healthcare teams to deliver high-quality care.
Overview
17
17
years of professional experience
Work History
COMPREHENSIVE CARE MANAGER
Baylor Scott and White Medical Center McKinney
05.2024 - Current
- Conduct thorough psychosocial assessments to identify needs, strengths, and barriers to achieving optimal health outcomes
- Educate patients and families on community resources, treatment options and healthcare services
- Serve as liaison between patients, families, physicians, and insurance providers to coordinate care
- Participate in interdisciplinary team meetings to foster teamwork, collaborate, sharing best practice to optimize patient care outcomes
DIRECTOR OF CASE MANAGEMENT
Kindred Hospital Dallas Central
09.2018 - 05.2024
- Managed and monitored Case Management and Utilization Review services to verify they were performed in accordance with internal and external guidelines, regulations, policies, and procedures
- Development and implemented strategies, goals, and objectives of the Case Management Program
- Conducted regular performance evaluations to identify strengths, areas for improvement, and opportunities for growth among team members.
- Lead departmental performance improvement activities to measure and assess the quality of services provided
- Implemented Case Management goals to successfully reduce length of stay, reduce denied days, and increase successful community discharges
CASE MANAGER
Kindred Hospital Dallas Central
07.2017 - 09.2018
- Coordinated management of care for diverse populations facilitating discharge planning
- Preformed psychosocial assessments, weekly follow up with ongoing education to patient and families
- Collaborated within interdisciplinary team to identify & anticipate discharge needs
- Utilization Review, provided continued stay reviews to payors
- Developed relationships through ongoing communication with payors to assist with discharge plans
- Proficient in McKesson InterQual.
CARE TRANSITION MANAGER
Texas Health Presbyterian Hospital of Dallas
08.2014 - 07.2017
- Preformed psychosocial assessments of patient to assist with facilitating discharge plans
- Coordinated and established discharge plans with patient and families
- Collaborated within an interdisciplinary team to identify and anticipate discharge needs and potential barriers
- Facilitated referrals and transfers from acute level of care to discharging facilities or home with supportive services
- Connected patients to resources to empower and offer support.
EXECUTIVE ASSISTANT
Waterside Properties, Inc.
10.2008 - 08.2014
- Established and Managed Office Processes and Procedures
- Provided accounting support by processing invoices and generated job draws
- Collaborated with various levels within the organization
- Managed and maintain IT data and web based communication.
GRADUATE INTERNSHIP - PSYCHIATRIC ER
Parkland Health & Hospital System
08.2009 - 05.2010
- Performed psychosocial assessments of patients and obtained collateral information
- Worked with culturally diverse populations from various socioeconomic backgrounds
- Executed discharge plans, gained authorization for inpatient hospitalization, and secured patient transfers
- Facilitated group therapy for patients in inpatient care.
Education
Master of Science - Social Work
The University of Texas At Arlington
05.2010
Bachelor of Science - Social Work
Harding University
Searcy, AR05.2007
Skills
- Utilization Review and Management
- InterQual Criteria
Timeline
COMPREHENSIVE CARE MANAGER
Baylor Scott and White Medical Center McKinney
05.2024 - Current
DIRECTOR OF CASE MANAGEMENT
Kindred Hospital Dallas Central
09.2018 - 05.2024
CASE MANAGER
Kindred Hospital Dallas Central
07.2017 - 09.2018
CARE TRANSITION MANAGER
Texas Health Presbyterian Hospital of Dallas
08.2014 - 07.2017
GRADUATE INTERNSHIP - PSYCHIATRIC ER
Parkland Health & Hospital System
08.2009 - 05.2010
EXECUTIVE ASSISTANT
Waterside Properties, Inc.
10.2008 - 08.2014
Bachelor of Science - Social Work
Harding University
Master of Science - Social Work
The University of Texas At Arlington
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