Denise Troas
Moores Hill,Indiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Supervisor
Advantage Sales And Marketing
12.2013 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Manager
Miller Lumber
06.1998 - 04.2002
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated special projects and managed schedules.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Continental Academy
Miami, FL12.2003
Skills
- Customer Service
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Relationship Building
- Microsoft Office
- Customer Relations
- Issue and Complaint Resolution
- Inbound Call Management
- Call Center Operations
- Call Documentation
- Goal-Oriented
- Staff Management
- Processes and procedures
Timeline
Supervisor
Advantage Sales And Marketing
12.2013 - Current
Office Manager
Miller Lumber
06.1998 - 04.2002
High School Diploma -
Continental Academy