Denise Urbino
Hudson,FL
Summary
With a strong belief in the power of trust, I prioritize establishing solid foundations to foster growth and loyalty with clients. I prioritize treating others with respect, leading by example, and consistently demonstrating friendly professionalism. My goal is to build rapport, earn referral business, and create lasting relationships that benefit both parties involved.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Lines Assistant Manager
Morrow Insurance Group
04.2024 - Current
- Oversee procedure fulfillment, while utilizing present and projected data, to reform and increase functionality and productivity of department
- Findings presented to manager
- Serve as an Account Manager of High-Value and Middle-Range accounts
Insurance Agent
Auto Club Group AAA
09.2022 - 02.2024
- Service of existing insurance policies and memberships, exceeding goals in other required areas, such as customer survey rating and sales
Account Manager
Solace Insurance
10.2021 - 09.2022
- Sales and service of personal lines insurance policies, maintain client retention above 80%, exceed sales goals, relationship building with clients, carriers, and loan officers
Customer Service Representative
Morrow Insurance Group
07.2017 - 10.2020
- Started as receptionist and earned position as CSR with a 4-40 license;
- Sales and service of personal lines insurance policies, book of business that exceeded goals
Education
MBA - specialization in Marketing
Ashford University
Hudson, FL01.2017
Bachelor of Arts - English
Ashford University
Hudson, FL01.2014
Skills
- Sales Support
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Relationship Building
- Professional Demeanor
Certification
2-20 General Lines Insurance, Current Active
Timeline
Personal Lines Assistant Manager
Morrow Insurance Group
04.2024 - Current
Insurance Agent
Auto Club Group AAA
09.2022 - 02.2024
Account Manager
Solace Insurance
10.2021 - 09.2022
Customer Service Representative
Morrow Insurance Group
07.2017 - 10.2020
MBA - specialization in Marketing
Ashford University
Bachelor of Arts - English
Ashford University