Denise Valdez
Fullerton,CA
Overview
16
16
years of professional experience
Work History
Sales
American Label Tech
Garner, NC
01.2022 - 02.2026
- Developed RFID client base through targeted research achieving measurable growth.
- Conducted strategic cold calls, fostering new client relationships and driving sales performance.
Sales
Progressive Label Inc
Commerce, CA
10.2016 - 02.2026
- Revitalized dormant accounts and expanded customer base through strategic cold calling, driving substantial revenue growth and market penetration.
- Conducted outreach to expand client base, driving revenue growth.
- Identified new market opportunities, contributing to increase sales
- Consistently sought upselling opportunities, enhancing customer value.
- Strengthened client relationships, resulting in measurable business impact.
- Fostered strong client relationships through personalized engagement, leading to increased customer loyalty and recurring sales opportunities.
Customer Service
Progressive Label Inc
Commerce, CA
01.2014 - 10.2016
- Directed main phone line, enhancing customer satisfaction through efficient call management.
- Processed orders for 4 sales reps, improving order accuracy and delivery times.
- Collaborated with sales team to deepen product knowledge, boosting customer support quality.
- Resolved customer issues promptly, ensuring high levels of client satisfaction.
- Provided accurate lead times, enhancing customer trust and reliability.
Accounting Asst
Progressive Label Inc
Commerce, CA
06.2012 - 01.2014
- Managed main phone line, directing calls and assisting customers efficiently.
- Processed daily invoices for 3 locations and cash receipts with accuracy.
- Communicated with overdue accounts, ensuring timely payments.
- Resolved customer accounting inquiries via phone and email.
- Contributed to improved customer satisfaction through effective support.
Receptionist
SuperCuts
Cypress, CA
01.2010 - 01.2012
- Greeted clients walking in, managed appointments, and maintained a tidy reception area.
- Handled cash transactions, credit card payments, and ensured the daily transactions were balanced.
- Daily bank deposits
- Would assist selling the hair products to customers when the stylist were busy with clients
Education
Some College (No Degree) -
Cypress College
Cypress, CA01-2014
Skills
- Cash Handling, Invoicing, Customer Service, Appointment Scheduling, Conflict Resolution, Sales Support, Time Management
- Relationship building
- Cold calling
- Prospecting clients
- Referral marketing
Languages
English, Spanish.
Timeline
Sales
American Label Tech
01.2022 - 02.2026
Sales
Progressive Label Inc
10.2016 - 02.2026
Customer Service
Progressive Label Inc
01.2014 - 10.2016
Accounting Asst
Progressive Label Inc
06.2012 - 01.2014
Receptionist
SuperCuts
01.2010 - 01.2012
Some College (No Degree) -
Cypress College