DENISE VICTORY-LONG
Walmart Supercenter #3277
Reno,NV
8
years of professional experience
Results-driven Retail and Operations Leader with over seven years of experience in high-volume environments. Managed teams of over 300 employees and overseen substantial sales operations, driving performance across multiple departments. Skilled in optimizing processes and leading cross-functional teams to achieve project milestones and improve workflows.
Work History
Operations Manager
2 Years 5 Months- Led 110+ associates per shift in 320+ employee, $120M+ retail environment to ensure operational efficiency
- Oversaw total store operations, ensuring effective staffing, merchandising, compliance, and inventory management
- Led department managers and ensured execution of corporate standards
- Directed department managers to achieve compliance with corporate standards and operational goals
- Led operational team in implementing safety protocols, enhancing workplace safety compliance.
- Streamlined inventory management processes to reduce stock discrepancies.
Starbucks Manager
3 Years- Managed high-volume Starbucks operations, overseeing staffing, inventory management, and financial outcomes
- Enhanced efficiency through implementation of waste reduction and inventory control systems
- Maintained compliance with food safety regulations and upheld brand standards
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and service excellence standards.
Grocery Manager
1 Year 11 Months- Led grocery department operations including merchandising and inventory control
- Cultivated vendor relationships to enhance in-stock performance
- Executed operational discipline and compliance measures to minimize shrink
- Oversaw daily operations, ensuring efficient inventory management and optimal product placement.
- Trained and mentored team members on customer service standards and operational procedures.
Grocery Clerk
1 Year- Coordinated stocking and inventory rotation to ensure optimal product availability and enhance customer service
- Assisted customers with inquiries and provided product recommendations to enhance shopping experience.
- Maintained clean and organized store environment, ensuring compliance with safety standards.
- Operated point-of-sale systems efficiently, handling cash transactions accurately.
- Managed inventory levels, ensuring product availability and freshness for customers.
- Assisted in training new staff on store policies and efficient customer service techniques.
Education
Associate of Science - Criminal Justice
Skills
Operations management
Retail Operations
Problem-solving
Sales operations
Inventory Control
Shrink Reduction
Labor Optimization
Policies and procedures implementation
Performance management
Multi-Unit Leadership
Employee relations
Policies implementation
Customer service
Employee relations and conflict resolution
Problem-solving
Timeline
Operations Manager
Walmart Supercenter #3277
04.2024 - CurrentRead More
Starbucks Manager
Safeway
04.2021 - 04.2024Read More
Grocery Manager
Safeway
05.2019 - 04.2021Read More
Grocery Clerk
Safeway
05.2018 - 05.2019Read More
Lassen Community College
Associate of Science from Criminal Justice
Read More