Denise Walcott-Samuels
Palm Bay,Florida
Summary
Knowledgeable Human Resources and Administration Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
36
36
years of professional experience
Work History
Group Human Resources and Administration Manager
Kingston Wharves Limited
03.2019 - Current
- Provides strategic human resource inputs to the Chief Executive Officer and the senior management team in the development of business objectives and operational plans needed to achieve the organization’s business results,
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Leads the process of proper job evaluation, and manage compensation and benefits portfolio
- Ensures recruitment processes are developed and executed to employ both from the internal and external candidate pool
- Leads the process of identifying the learning and development needs of the organization and manages the annual training budget
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
Human Resources Manager
Jamaica Private Power Company Ltd.
09.2015 - 02.2019
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
Manager, Training & Development
Transport Authority
08.2000 - 01.2015
- Managed budgets for multiple training initiatives, ensuring cost-effective allocation of resources without compromising quality.
- Mentored team members in developing effective presentation skills, enhancing their ability to deliver impactful training sessions.
- Spearheaded the implementation of the succession and development plans.
- Implemented metrics-driven evaluation methods to monitor the effectiveness of training programs and make necessary improvements.
- Increased employee retention by analyzing performance data and adjusting training strategies accordingly.
- Designed engaging training materials that catered to various learning styles, resulting in improved comprehension and skill development.
- Streamlined the onboarding process by creating standardized orientation materials for new hires, reducing time spent on initial training.
Manager, Human Resource & Development
Transport Authority
01.2003 - 01.2006
- Developed and monitored HR policies and procedures
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Spearheaded Union negotiations for Collective Agreements
- Implemented the revised Grievance Procedure & Disciplinary Code resulting in improved staff conduct and work ethic
- Provided Industrial Relations advice and coached line managers in implementing HR principles
- Designed and implemented employee incentive programs that led to increased productivity and customer satisfaction
- Reduced Union grievances by 70% while maintaining streamlined, productive departments
- Designed and implemented EAP that reduced absenteeism and tardiness by approximately 55%
- Implemented assessment centers for recruiting senior managers and panel interviews for general staff members resulting in greater staff fit levels
- Implemented the occupational health and safety program resulting in a 60% reduction in accidents/incidents.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Personnel Officer
Transport Authority
01.2002 - 01.2003
- Evaluated processes and implemented staff welfare programs resulting in improved employee morale
- Developed and maintained the induction program for management and staff
- Analyzed and consistently resolved personnel grievances within stipulated timelines
- Provided support through coaching and mentoring management in conducting performance conversations and reviews
- Assisted and advised management and staff with recruitment of full-time personnel by compiling and arranging advertisements, finalizing contracts and appointment letters and advising all candidates.
- Streamlined HR processes for increased efficiency in benefits administration and payroll management.
- Facilitated conflict resolution initiatives, maintaining healthy working relationships among team members.
- Coordinated employee wellness initiatives that contributed to improved overall workforce health and reduced absenteeism rates.
Administrative Assistant – Legal
Transport Authority
01.2001 - 01.2002
Executive Secretary
Transport Authority
01.2000 - 01.2001
Administrative Assistant/Executive Secretary
ALKALI GROUP
01.1990 - 01.2000
Secretary to the Director
CGSS, UWI, Mona
01.1988 - 01.1990
Education
Master of Business Administration - HR Management
University of the West Indies, Mona Campus
01.2008
Certified Mediator -
Dispute Resolution Foundation
01.2011
Bachelor of Business Administration - Management
University of Technology
01.2005
Diploma – Human Resource Development -
University College of the Caribbean (formerly IMP)
01.2003
Diploma – Management Studies & Business Administration -
University College of the Caribbean (formerly IMS)
01.1995
Skills
- Recruitment
- Performance Management
- Staff Training and Development
- Coaching and Mentoring
- Organizational Development
- HR Policies & Procedures
- Gap Analysis
- Microsoft Office (including Microsoft Word, Excel, Power Point, Publisher)
- Human Resource Management Information System (HRMIS)
References
Available upon request
Affiliations
- Society for Human Resource Management (SHRM)
Timeline
Group Human Resources and Administration Manager
Kingston Wharves Limited
03.2019 - Current
Human Resources Manager
Jamaica Private Power Company Ltd.
09.2015 - 02.2019
Manager, Human Resource & Development
Transport Authority
01.2003 - 01.2006
Personnel Officer
Transport Authority
01.2002 - 01.2003
Administrative Assistant – Legal
Transport Authority
01.2001 - 01.2002
Manager, Training & Development
Transport Authority
08.2000 - 01.2015
Executive Secretary
Transport Authority
01.2000 - 01.2001
Administrative Assistant/Executive Secretary
ALKALI GROUP
01.1990 - 01.2000
Secretary to the Director
CGSS, UWI, Mona
01.1988 - 01.1990
Master of Business Administration - HR Management
University of the West Indies, Mona Campus
Certified Mediator -
Dispute Resolution Foundation
Bachelor of Business Administration - Management
University of Technology
Diploma – Human Resource Development -
University College of the Caribbean (formerly IMP)
Diploma – Management Studies & Business Administration -
University College of the Caribbean (formerly IMS)