Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Walsh

Lombard,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

30
30
years of professional experience

Work History

Customer Service Specialist

AT&T
Arlington Heights, IL
06.1994 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.

Education

High School Diploma -

Waseca Senior High School
Waseca, MN

Travel Planning

Brainerd Vocational School
Brainerd, MN

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • Call center experience
  • Telephone Etiquette
  • Data Entry

Timeline

Customer Service Specialist

AT&T
06.1994 - Current

High School Diploma -

Waseca Senior High School

Travel Planning

Brainerd Vocational School
Denise Walsh