Denise Westrook
Plano,TX
Summary
Skilled Customer Service Representative with a proven track record at Uhaul Moving And Storage, adept in problem-solving and critical thinking. Excelled in enhancing customer loyalty through empathetic complaint resolution and active listening, significantly improving retention rates. Proficient in data entry, I consistently ensured accurate and efficient customer service delivery.
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
11.2021 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Brewer High School
White Settlement, Tx.05.1984
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Computer Proficiency
Money handling abilities
Complaint Handling
Problem Resolution
Timeline
Customer Service Representative
Uhaul Moving And Storage
11.2021 - Current
High School Diploma -
Brewer High School
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