Denise Wilfong
Lewiston,ID
Summary
Branch manager with expertise in improving customer service and fostering community partnerships. Proven track record in resolving member inquiries efficiently and enhancing team performance through strategic training initiatives.
Overview
16
16
years of professional experience
Work History
Branch Manager
Lewis Clark Credit Union
Lewiston, ID
12.2020 - 04.2026
- Oversaw daily branch operations, ensuring compliance with credit union policies.
- Supervised staff to elevate customer service, resulting in increased member satisfaction.
- Developed training programs for new employees, fostering essential skill development.
- Analyzed branch performance metrics to pinpoint improvement areas.
- Coordinated community outreach initiatives, fostering stronger local partnerships.
- Resolved member inquiries and disputes efficiently, maintaining positive relationships.
- Conducted regular performance reviews for all branch employees, promoting accountability and growth.
- Facilitated weekly staff meetings to discuss progress on ongoing initiatives.
Assistant Branch Manager
Zions Bancorporation
Lewiston, Idaho
11.2009 - 12.2020
- Developed and executed strategies to promote bank products and services, increasing customer engagement.
- Trained new employees on bank policies and customer service standards, enhancing team readiness.
- Supervised teller duties, ensuring accurate cash drawer balancing and transaction verification.
- Oversaw cash handling procedures to ensure regulatory compliance.
- Assisted branch manager in daily operations, overseeing team activities to ensure smooth functionality.
Education
Associate of Applied Science - Accounting
ITT Technical Institute
Boise, ID06-1995
Skills
- Regulatory compliance
- Staff supervision
- Program development
- Relationship management
- Outreach programs
- Team building
- Time management
- Multitasking
- Cash handling
Community Relations
- Current Treasurer of The Green Apple Project.
- Continued volunteering with LILI Cancer Foundation, Northwest Children's Home, and Willow Center.
- Past Board Member of the LC Valley Chamber of Commerce and YWCA of Lewiston.
Timeline
Branch Manager
Lewis Clark Credit Union
12.2020 - 04.2026
Assistant Branch Manager
Zions Bancorporation
11.2009 - 12.2020
Associate of Applied Science - Accounting
ITT Technical Institute