Denise Woods
Rosharon,TX
Summary
Detail-oriented professional with extensive experience in customer service and community relations. Proven track record of enhancing client satisfaction through effective issue resolution and personalized support. Committed to leveraging skills to foster impactful community engagement.
Overview
28
28
years of professional experience
Work History
comunity outreach volunteer
texas hospice care
Houston, Texas
11.2017 - 10.2023
- Facilitated community events to raise awareness about hospice care services.
- Engaged with families to provide information and support regarding end-of-life options.
- Facilitated dialogues between members of different communities affected by similar issues.
- Provided advice and guidance to individuals seeking assistance from the organization.
Reservation Sales Agent
Continental Airlines
Houston, Texas
07.1997 - 07.2014
- Managed customer reservations via phone and online channels, ensuring efficiency and accuracy.
- Assisted customers with itinerary changes, cancellations, and special requests.
- Provided comprehensive information on flight schedules, pricing, and policies.
- Trained new agents on reservation systems and customer service protocols.
- Enhanced customer experience through personalized service and meticulous attention to detail.
- Resolved complaints promptly while maintaining professionalism and a positive demeanor.
- Conducted follow-up with customers post-stay to confirm satisfaction with hotel experience.
Construction Project Manager
A-Rocket Moving & Storage
Houston, Texas
01.1998 - 05.2011
- Developed comprehensive knowledge base spanning 32 years in moving and storage field. My experience grew from working in administration with computerized accounting, detailed in accounts payable, receivable, and payroll.
- Managed construction schedules and ensured timely project completion.
- Developed project budgets and monitored expenses throughout construction phases.
Site Director
Ymca Of Greater Houston
Houston, Texas
09.1997 - 01.1998
- Established safety protocols to guarantee secure environment for all participants.
- Coordinated program schedules and allocated resources for various activities.
- Organized community engagement events to promote YMCA initiatives effectively.
- Maintained productive communications among all relevant parties to facilitate collaboration.
Special Education Paraprofessional
Partners and Policy Makers
Houston, TX
09.1995 - 06.1996
- Supported teachers in developing and implementing individualized education plans.
- Participated in professional development workshops to enhance instructional skills.
- Implemented behavioral strategies to support students' emotional and social development.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Implemented behavior management strategies designed by special education staff members.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Escorted students to restroom cafeteria, outside to playground, and on field trips.
- Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
- Improved behavior with modification and positive reinforcement techniques.
Education
High School Diploma -
Jack Yates High School
Houston, TX05-1977
Some College (No Degree) - Business Administration
Texas Southern University
Houston, TXSkills
- CRM strategy
- Customer relationship management
- Conflict resolution
- Team collaboration
- Problem solving
- Active listening
- Service management
- Time management
- Activity planning
- Event support
- Filing and recordkeeping
- Community relations
- Project management
- Answering phones
- Appointment setting
- Homebuilding
- Scheduling coordination
- Disability support
- Documentation skills
- Problem-solving
- Client advocacy
- Personal companionship
Timeline
comunity outreach volunteer
texas hospice care
11.2017 - 10.2023
Construction Project Manager
A-Rocket Moving & Storage
01.1998 - 05.2011
Site Director
Ymca Of Greater Houston
09.1997 - 01.1998
Reservation Sales Agent
Continental Airlines
07.1997 - 07.2014
Special Education Paraprofessional
Partners and Policy Makers
09.1995 - 06.1996
High School Diploma -
Jack Yates High School
Some College (No Degree) - Business Administration
Texas Southern University