Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denise Zamora

Desert Hot Springs,CA

Summary

Proven track record in enhancing customer loyalty and resolving conflicts, demonstrated during tenure at American Airlines. Excelled in critical thinking and customer service, significantly improving occupancy rates as an Apartment Manager at Stratus Real Estate. Skilled in data entry and active listening, adept at driving results through effective problem-solving and complaint handling.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

American Airlines
Palm Springs, CA
06.2021 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Apartment Manager

Stratus Real Estate
Southern Ca
01.2010 - 03.2019
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
  • Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
  • Maximized occupancy rates through proactive marketing and timely processing of rental applications.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Completed annual rent calculations using housing database software.

Education

High School Diploma -

Holtville High School
Holtville, CA
06.1996

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Data Entry
  • Money handling abilities
  • Conflict Resolution
  • Complaint Handling

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

American Airlines
06.2021 - 02.2022

Apartment Manager

Stratus Real Estate
01.2010 - 03.2019

High School Diploma -

Holtville High School
Denise Zamora