Denise Zavala
Visalia,CA
Summary
Dynamic and dependable professional with extensive experience at Ulta Cosmetics and Salon, excelling in cash handling and customer assistance. Proven track record in training and mentoring staff, enhancing team performance, and resolving customer complaints effectively. Committed to maintaining high standards of service and fostering a positive shopping experience.
Overview
11
11
years of professional experience
Work History
Lead Cashier
Ulta Cosmetics and Salon
Visalia, CA
05.2019 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
Carhop/server
Sonic Drive-in
Hanford, CA
01.2014 - 05.2019
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Answered guest questions and promoted special products.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
High School Diploma -
El Diamnate Highschool
Visalia, CA06.2016
Skills
- Training and mentoring
- Point of sale operation
- Customer assistance
- Manager support
- Cash handling
- Dependability
Timeline
Lead Cashier
Ulta Cosmetics and Salon
05.2019 - Current
Carhop/server
Sonic Drive-in
01.2014 - 05.2019
High School Diploma -
El Diamnate Highschool