Denisea Dancy
Customer Service
Arlington,TX
Summary
Organized and dependable candidate successful at managing priorities with a positive attitude. Willing and capable to work in teamwork environments or individually. Diligent worker with warehouse experience that follows written or verbal directions to carry out efficient work such as assembly line, moving, storing, and packaging materials. Safety-driven and adaptable with good planning and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
City Letter Carrier
United States Post Office
02.2019 - Current
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
204B Supervisor
United States Post Office
12.2022 - 12.2023
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Gathered, organized and input information into digital database.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Warehouse Associate
Apl Logistics
03.2018 - 02.2019
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assisted in reducing product damage by properly handling and storing materials.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
General Warehouse Associate (Bakery Assembly)
Annies Bakery
11.2014 - 06.2017
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 20 pounds.
- Sorted and delivered materials to different work areas and staff.
Education
High School Diploma -
Craigmont High School
Memphis, TN 05.2001 -
High School Diploma -
Cornerstone Christian Correspondence Sc (Online)
Townsend, GA 05.2001 -
Skills
Handheld Device Operation
Safe Driving
Postal regulations
Mail delivery
Package handling
Sorting Accuracy
Load Management
Teamwork and Collaboration
Time Management
Self Motivation
Relationship Building
Problem-solving abilities
Timeline
204B Supervisor
United States Post Office
12.2022 - 12.2023
City Letter Carrier
United States Post Office
02.2019 - Current
Warehouse Associate
Apl Logistics
03.2018 - 02.2019
General Warehouse Associate (Bakery Assembly)
Annies Bakery
11.2014 - 06.2017
High School Diploma -
Craigmont High School
05.2001 -
High School Diploma -
Cornerstone Christian Correspondence Sc (Online)
05.2001 -