Alicia Zakrzewski
Summary
Dedicated professional with extensive experience at the United States Postal Service, excelling in customer service and package handling. Proven ability to enhance customer satisfaction through effective problem resolution and teamwork. Skilled in safe driving and multitasking, consistently delivering results while maintaining professionalism and integrity in all interactions.
Professional postal worker with solid track record in mail delivery and route management. Known for reliability, strong organizational skills, and maintaining positive interactions with customers and team members. Adaptable to changing schedules and committed to achieving timely delivery goals.
Overview
11
11
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
06.2014 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
Customer Service Supervisor
United States Postal Service
09.2018 - 01.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
License - CDL A
Progressive Truck Driving School
Lansing, IL10-2024
Trade - Manufacturing Metalworking I
Paul Simon Chicago Job Corps
Chicago, IL07-2006
High School Diploma -
Paul Simon Chicago Job Corps
Chicago, IL06-2006
Skills
- Package handling
- Safe driving
- Weather preparedness
- Handheld device operation
- Safety awareness
- Multitasking Abilities
- Professionalism
- Vehicle operation
- Route deliveries
- Vehicle inspections
- Customer service
Timeline
Customer Service Supervisor
United States Postal Service
09.2018 - 01.2019
City Letter Carrier
United States Postal Service, USPS
06.2014 - Current
License - CDL A
Progressive Truck Driving School
Trade - Manufacturing Metalworking I
Paul Simon Chicago Job Corps
High School Diploma -
Paul Simon Chicago Job Corps
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