DENISE RICHARDSON
Melbourne,FL
Summary
Dedicated and hardworking manager with a focus on efficiently completing tasks to consistently surpass targets. Thrives on taking on challenging assignments and is a reliable team member. Committed to driving business success through a strong work ethic and a proactive approach to problem-solving.
Overview
30
30
years of professional experience
Work History
Office Manager
Beach Woods
01.2023 - Current
- Leadership- Ensured the Property Manager was coached on new office procedures in case I was out for the day. This way procedures stayed consistent for the property.
- Time Management- could run the office, do data entry and create spreadsheets as needed within the allotted time
- Customer Service- No matter how busy would stop and listen to the concerns or problems of my owners
- Organizational Skills- created a whole new database and Standard Operating Procedures Manual
- Created excel spreadsheets to consolidate work orders and their status: new/in progress/completed, owners database, pet database, tenant database, etc.
- Created new owner and renter packets that contained all pertinent information and info sheets such as contact info, rules/regulations, pet policy, amenities, etc.
- Set up calendar for social events by committees, board meetings etc.
- Started handling the voters' packets in house vs. sending out to vendor.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Property Manager
Carden Beach
08.2016 - 12.2022
- Monitored work orders for maintenance needs and executed 1 week follow-ups to verify completion.
- Coordinated maintenance schedules and facilitated completion with maintenance team.
- Worked with qualified repairers to keep properties and grounds up to modern standards.
- Negotiated favorable contracts with clients, tenants, and vendors to consistently meet financial targets.
- Met with board of directors to discuss community needs and resolve issues or disputes.
- Completed frequent, routine inspections of buildings, facilities, and equipment to identify repair needs.
- Oversaw total operation, maintenance, and administration of Condo/HOA property with 37 units.
- Purchased building and maintenance supplies, equipment, and furniture.
- Maintained contact with insurance carriers, fire departments, and law enforcement to coordinate emergency management plans.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Assistant Vice President
Chase Bank
01.2011 - 06.2015
- Led staff planning initiatives accounting for needs of employees and culture of organization.
- Reviewed systems in place to manage internal controls of all financial activities contributed strategic planning.
- Supervised 9 employees, ensuring all units received adequate support for operations.
- Emphasized importance of customer service by modeling services provided to internal and external customers and stakeholders.
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
- Monitored and adjusted staff schedules based on business requirements. Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management.
- Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.
- Increased employee job satisfaction with hands-on, motivational approaches.
- Coordinated and supervised activities of team members to consistently meet customers' needs.
- Held team members responsible for reaching company objectives and processes.
- Maintained an onsite presence to ensure the operations team met all company operational standards.
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
- Supported human resources initiatives by connecting with employees and proactively solving problems.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
Teller Coordinator
SunTrust Bank
06.2007 - 01.2011
- Greeted customers and facilitated welcoming and customer-focused environment. Earned numerous referrals by giving each customer exceptional service and support.
- Resolved advanced customer concerns to maintain loyalty and bank revenue streams. Processed routine customer transactions and assisted fellow tellers with completing more complex work.
- Completed planned and surprise cash audits to verify counts and trace discrepancies.
- Suggested beneficial bank products to each customer to increase sales.
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit.
- Ordered an appropriate supply of cash each day to meet expected demands.
- Smoothly opened, closed and updated accounts and savings plans for customers.
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
- Developed relationships with customers, suggested suitable bank services, and met banking needs.
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy.
- Trained and coached nine tellers on banking operations to provide exceptional customer service.
- Trained and coached nine tellers on banking operations to provide exceptional customer service.
- Trained and coached seven tellers on banking operations to provide exceptional customer service.
Teller Manager
Wachovia Bank
01.1999 - 06.2007
- Accelerated team sales rates by providing vigorous on-the-job coaching and ongoing mentorship to boost teller confidence.
- Analyzed daily receipts and balancing errors to resolve cash inconsistencies and determine frequency of surprise teller audits.
- Assigned auxiliary and leadership roles to various staff members to maximize cross-functional competency for both routine and emergency situations.
- Improved internal handling of cash and credit management by optimizing control policies and guidelines.
- Minimized and mitigated fraud risks and other potential losses by managing sound security strategies.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Maintained a high level of accuracy in transaction processing through rigorous attention to detail and adherence to established protocols.
- Trained new employees in cash handling procedures, bank policies and procedures to promote compliance with established standards.
- Trained new employees in cash handling procedures, bank policies and procedures to promote compliance with established standards.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
- Enhanced the overall customer experience with personalized service tailored to individual needs and preferences.
- Improved customer satisfaction by efficiently addressing and resolving account-related inquiries.
- Ensured a professional and welcoming atmosphere at all times by maintaining a clean, organized workspace and promoting adherence to dress code standards among staff members.
- Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
Asst. Manager
Eckerds Pharmacy
02.1997 - 05.1999
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Medical Assistant
Dr. Lizzy Thomas
03.1995 - 01.1997
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Certificate - Medical Assisting
Metro Business College
Cape Girardeau, MOSkills
- Work order monitoring
- Payment collection
- Coordinate documents
- Relationship building
- Motivation
- Maintenance scheduling
- Inspect buildings
- Verbal communication
- Creative thinking
- Collaboration
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Account reconciliation
- Mail handling
- Employee supervision
- Human resources
- Conflict management
- Documentation and control
- Financial reporting
- Expense reporting
- Team supervision
- Travel coordination
- Policy and procedure modification
Accomplishments
- Recognized by management for organizational skills by simplifying and structuring the filing system.
- creating a new Standard Operating Procedure Manual for the HOA Board of Directors, Property Manager and Office.
- Took over bookkeeping working closely with the Treasurer correcting mistakes by the previous bookkeeper and obtaining w-9's which was not done previously.
- Notary Public
- CAM training but not Licensed
Timeline
Office Manager
Beach Woods
01.2023 - Current
Property Manager
Carden Beach
08.2016 - 12.2022
Assistant Vice President
Chase Bank
01.2011 - 06.2015
Teller Coordinator
SunTrust Bank
06.2007 - 01.2011
Teller Manager
Wachovia Bank
01.1999 - 06.2007
Asst. Manager
Eckerds Pharmacy
02.1997 - 05.1999
Medical Assistant
Dr. Lizzy Thomas
03.1995 - 01.1997
Certificate - Medical Assisting
Metro Business College
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