Kasi Shearer
Evansville,IN
Summary
People-oriented and dependable employee successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Team Leader
Woods & Woods, LLC
Evansville , IN
2016.03 - 2024.01
- Developed strategies for problem solving and conflict resolution among team members.
- Assisted with regular performance reviews to assess individual team member progress.
- Provided on-the-job training to new and existing staff members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved client complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs
- Participated in regular meetings with other supervisors to provide updates on team progress and company policy changes
Shift Supervisor
CVS Pharmacy
Evansville , IN
2011.01 - 2016.02
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Assisted with creating work schedules for staff while adhering to labor laws and budget constraints.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Monitored security and enforced loss prevention strategies during shift.
Shift Supervisor
Wesselman's Grocery Store
Evansville , IN
2007.01 - 2011.01
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
Central High School
Evansville, IN2009-05
Skills
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Leadership
- Overseeing Daily Activities
- Client Service
- Complaint resolution
- Team Supervision
- Giving Constructive Feedback
- Evaluating Employee Work
- Staff Training
References
References available upon request.
Timeline
Team Leader
Woods & Woods, LLC
2016.03 - 2024.01
Shift Supervisor
CVS Pharmacy
2011.01 - 2016.02
Shift Supervisor
Wesselman's Grocery Store
2007.01 - 2011.01
High School Diploma -
Central High School
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