Denise Dillon Kegerreis

Michael Christopher Salon and Day Spa

03.1995 - Current

Served as the primary point of contact, fostering strong relationships between internal teams and external individuals.
Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
Listened closely to customer complaints and responded appropriately to issues.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.

Summary