DENISE M WILLIAMS
WARREN,Ohio
Summary
Personable and dedicated Customer Service Representative with extensive experience in telecommunication and technical support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
AT&T Mobility
Boardman, OH
10.2016 - 03.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
West Corporations
Boardman, OH
11.2004 - 12.2014
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Business Administration And Management
Trumbull Business College
Warren, OH06-2013
Skills
- Call Management
- Complaint resolution
- Paperwork Processing
- Information Security
References
References available upon request.
Timeline
Customer Service Representative
AT&T Mobility
10.2016 - 03.2018
Customer Service Representative
West Corporations
11.2004 - 12.2014
Business Administration And Management
Trumbull Business College