DENISE MICHELLE SIMMONS
Washington,DC
Summary
Experienced/motivated Administrative/Legal assistant with legal and administrative skills utilizing a variety of legal/administrative platforms along with exceptional and outstanding customer service skills, leadership, organizational and teambuilding capabilities.
Overview
20
20
years of professional experience
Work History
Guest Service Representative
Capital One Arena | Guest Relations Service
01.2014 - 09.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Paralegal Assistant
DCRA
03.2017 - 01.2018
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
Customer Assistant
Warner Theatre
09.2010 - 12.2013
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
Admin. Assistant, Volunteer Coordinator
Emmaus Services
04.2010 - 04.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Legal Secretary/Assistant
Legal EStaffing
12.2002 - 11.2007
- Served as liaison between attorneys and clients fostering a positive relationship while addressing inquiries promptly.
- Strengthened relationships among colleagues within the firm through collaboration on interdepartmental projects.
- Managed billing processes to ensure timely payment from clients and minimize outstanding balances.
- Supported litigation teams during trials with seamless organization of exhibits and witness testimony materials.
Education
Associate of Arts - Paralegal Studies
Catholic University of America
Washington DCCertificate of Completion, ImageWorks, BASIC Career Readiness - undefined
2016
Certificate of Completion in IP Law - undefined
2015
NCAPA Washington DC - undefined
America
2015
Open Forum Seminar-Intellectual Property – Certificate of Completion - undefined
2014
Amendments to Delaware UCC Article 9 – Certificate of Completion 2014 NCAPA Washington, DC: Intellectual Property Law Primer for Small Business - undefined
2013
Copyright Trademark Patent & Trade Secrets – Certificate of Completion - undefined
2013
Certificate of Completion - undefined
2012
NCAPA Washington DC: Preparing Documents for Foreign Use – Certificate of Completion - undefined
2011
NCAPA - undefined
2010
undefined
2008
Piper Rudnick, LLP/Legal Assistant Course – Certificate of Completion - undefined
2003
Skills
- Legal Document Preparation
- Legal writing
- Document drafting
- Client communication
- Confidentiality compliance
Timeline
Paralegal Assistant
DCRA
03.2017 - 01.2018
Guest Service Representative
Capital One Arena | Guest Relations Service
01.2014 - 09.2022
Customer Assistant
Warner Theatre
09.2010 - 12.2013
Admin. Assistant, Volunteer Coordinator
Emmaus Services
04.2010 - 04.2011
Legal Secretary/Assistant
Legal EStaffing
12.2002 - 11.2007
Certificate of Completion, ImageWorks, BASIC Career Readiness - undefined
Certificate of Completion in IP Law - undefined
NCAPA Washington DC - undefined
America
Open Forum Seminar-Intellectual Property – Certificate of Completion - undefined
Amendments to Delaware UCC Article 9 – Certificate of Completion 2014 NCAPA Washington, DC: Intellectual Property Law Primer for Small Business - undefined
Copyright Trademark Patent & Trade Secrets – Certificate of Completion - undefined
Certificate of Completion - undefined
NCAPA Washington DC: Preparing Documents for Foreign Use – Certificate of Completion - undefined
NCAPA - undefined
Piper Rudnick, LLP/Legal Assistant Course – Certificate of Completion - undefined
Associate of Arts - Paralegal Studies
Catholic University of America
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