Summary
Overview
Work History
Education
Skills
Timeline
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Evan Intorrella

Sparta

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Guest Relations Associate

Carolina Panthers Guest Relations
09.2023 - Current
  • Handled customer complaints to satisfy and retain guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.

Guest Relations Associate

Charlotte FC
09.2023 - Current
  • Handled customer complaints to satisfy and retain guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.

Banquet Server

Rock Island Lake Club
06.2022 - 01.2024
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.

Athletic Event Staff Member

Northern Illinois University Athletics
09.2021 - 01.2022
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Helped organize and manage successful events with attendance of over 1,000 people.
  • Responded to inquiries from attendees and addressed any issues or complaints.

Education

Bachelor of Arts - Sports Management

Northern Illinois University
Dekalb, IL

Bachelor of Arts - Communication Studies

University of North Carolina At Charlotte
Charlotte, NC
12.2025

High School Diploma -

Sparta High School
Sparta, NJ
06.2021

Skills

  • Social Media Networking
  • Analytical and Critical Thinking
  • Customer Service
  • Media Communications
  • Creative Mindset
  • Strategy Planning
  • Statistic Analysis
  • Analyzing Sports Plays
  • Sports Reporting
  • Relationship Building
  • Public and Media Relations

Timeline

Guest Relations Associate

Carolina Panthers Guest Relations
09.2023 - Current

Guest Relations Associate

Charlotte FC
09.2023 - Current

Banquet Server

Rock Island Lake Club
06.2022 - 01.2024

Athletic Event Staff Member

Northern Illinois University Athletics
09.2021 - 01.2022

Bachelor of Arts - Sports Management

Northern Illinois University

Bachelor of Arts - Communication Studies

University of North Carolina At Charlotte

High School Diploma -

Sparta High School

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Evan Intorrella