Denise OBerry
Moses Lake,WA
Summary
Detail-oriented professional with a diverse background in sales and customer service. Strong verbal and written communication skills enhance team collaboration and drive operational success.
Overview
15
15
years of professional experience
Work History
Sales Associate/Supervisoe/Manager
Ace Hardware
Moses Lake, WA
05.2020 - 11.2025
- Supervised daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored new sales associates, promoting a collaborative team environment.
- Implemented inventory management processes, enhancing stock accuracy and availability.
- Developed strategic sales initiatives, driving revenue growth through targeted promotions.
- Supervised daily sales operations, ensuring optimal team performance and customer satisfaction.
- Trained new associates on product knowledge and effective sales techniques.
Hotel Front Desk Clerk
Best Western Hotel
Ephrata, WA
05.2018 - 05.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Processed reservations using hotel management software, maintaining accuracy in booking details.
- Oversaw daily cash handling procedures, ensuring compliance with financial policies.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
Correctional Mental Health/Corrections Officer
Washington State Dept of Corrections
Shelton, WA
08.2012 - 08.2016
- Enforced facility regulations to maintain safety and security for staff and inmates.
- Conducted inmate assessments to identify behavioral issues and potential risks.
- Monitored daily activities to ensure compliance with established protocols and procedures.
- Collaborated with team members to develop conflict resolution strategies among inmates.
- Executed routine inspections of facilities to ensure cleanliness and adherence to health standards.
- Assisted in the development of rehabilitation programs aimed at reducing recidivism rates among inmates.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
Accessioning Assistant
PAML/PACLAB
Olympia, WA
01.2011 - 03.2011
- Assisted in processing and managing laboratory specimens efficiently.
- Supported team with data entry and maintenance of laboratory records.
- Coordinated communication between departments to streamline workflows.
- Ensured compliance with safety protocols during daily operations.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ05-2011
Skills
- Brand awareness
- Strong leadership
- Sales processes
- Sales team training
- Verbal and written communication
- Positive and upbeat
- Goals and performance
Timeline
Sales Associate/Supervisoe/Manager
Ace Hardware
05.2020 - 11.2025
Hotel Front Desk Clerk
Best Western Hotel
05.2018 - 05.2020
Correctional Mental Health/Corrections Officer
Washington State Dept of Corrections
08.2012 - 08.2016
Accessioning Assistant
PAML/PACLAB
01.2011 - 03.2011
Bachelor of Science - Criminal Justice Administration
University of Phoenix