Sanja Noehl
Glen Rose
Summary
Customer-focused and detail-oriented professional with 4+ years of experience in customer relations, sales, and digital media management. Skilled in building strong client relationships, optimizing customer experiences, and supporting business growth through organization and communication. Eager to bring strong teamwork, reliability, and adaptability to a Customer Relations or Customer Experience role.
Overview
5
5
years of professional experience
Work History
Social Media Manager & Sales Associate
St. Helen’s On The Square
10.2024 - Current
- Manage and create content for store’s social media platforms to drive engagement and sales.
- Provide customer service and assist with purchasing decisions.
- Perform store operations including opening/closing, POS transactions, stocking, cleaning, and display setup.
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Managed social media campaigns, ensuring timely delivery and adherence to branding guidelines.
- Monitored industry trends and competitor activities to inform strategic planning and content creation.
- Implemented content calendar to ensure timely and organized posting across all channels.
- Trained new employees on store operations, expectations, and brands.
Customer Relations Associate & Social Media/Website Manager
LeisureTime Golf Cars
09.2022 - 05.2024
- Oversaw customer experience from sales to service, ensuring satisfaction and retention.
- Managed CRM system, website updates, and digital communications daily.
- Supervised showroom operations, handled walk-in sales, and processed transactions.
- Represented business at recruitment and sales events.
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Developed and maintained strong relationships with clients, ensuring personalized service delivery.
- Collaborated with sales team to streamline order processing and improve customer experience.
- Observed social media and digital marketing analytics in order to implement effective geofencing marketing techniques.
- Trained new associates on customer service protocols and best practices for effective communication.
- Analyzed customer feedback to identify trends and implement improvements in service offerings.
- Led initiatives to enhance product knowledge among staff, resulting in improved customer interactions.
- Reduced response time by implementing efficient problem-solving techniques for faster resolutions.
- Trained new Customer Relations Associates in company policies, procedures, and best practices.
- Coordinated with other departments to ensure seamless service delivery across all touchpoints in the customer journey.
- Utilized CRM software to track ongoing client relationships and proactively address potential issues before escalation.
- Collaborated with team members to develop new strategies for client retention and growth.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service & Sales Associate
Schueth Ace Hardware
08.2020 - 09.2022
- Greeted and assisted customers, building strong rapport and trust.
- Operated POS system, processed inventory, and maintained sales floor.
- Organized displays, stocked products, and ensured clean, welcoming store environment.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Managed inventory levels, accurately restocking shelves to meet customer demand.
Education
Associates - HR Management
Hawkeye Community College
Waterloo12-2023
High School Diploma -
New Hampton High School
New Hampton, IA05-2022
Skills
- Customer Relations
- Sales Support
- Problem Solving & Critical thinking
- Verbal and written communication
- Attention to detail
- Positive attitude
- Networking and relationship building
- Effective organization
- Teamwork
- Strategic planning
- Brand awareness
- Reliability
- Technology: Microsoft Suite, QuickBooks, Google Workspace, CRM Systems, POS Systems, Social Media Platforms
Timeline
Social Media Manager & Sales Associate
St. Helen’s On The Square
10.2024 - Current
Customer Relations Associate & Social Media/Website Manager
LeisureTime Golf Cars
09.2022 - 05.2024
Customer Service & Sales Associate
Schueth Ace Hardware
08.2020 - 09.2022
Associates - HR Management
Hawkeye Community College
High School Diploma -
New Hampton High School
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