Denise Paola Pina

• Handle a caseload of immigration matters directly, under the supervision of an attorney to help assist with the completion of USCIS immigration petitions.
• Analyze case documents and prepare immigration applications for filing.
• Maintain case files in accordance to overseeing policies, procedures, and best practices.
• Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
• Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
• Communicate regularly with clients regarding procedural and case processing. Following up with Client regarding missing information, sending checklists, giving case updates, and etc.
• Filling Clients petitions. (PERMS for example.)
• Work well under deadlines, handle confidential information with professionalism, and display strong interpersonal skills.
• Possess excellent attention to detail and the ability to manage multiple assignments with minimal supervision.
• Perform legal reach utilizing both local and electronic research tools.
• Handle the social media marketing and branding of our firm.
• Schedule consultations and assist in making appointments for associate attorney.

• Request client medical records and bills with or without affidavits
• Experience with Chart swap
• Work closely with medical providers, record services and billing companies to obtain documents as quickly as possible via phone, fax, and email
• Order medical records, billing records, radiology imaging, etc. with & without affidavit
• Review medical bills to update case management software with total charges, payments, adjustments, and balances
• Follow up everyday with medical records retrieval to confirm if they received request
• Responsible for safeguarding client records and ensuring compliance with HIPAA standards
• Ensured medical records are assembled in standard order and are accurate and complete
• Follow up on open records requests weekly, pay invoices and schedule couriers
• Upload/Save all records received to legal system as they arrive
• OCR and redact clients records for Attorneys
• Search for subrogation liens (hospital, Medicaid/care, child support, etc.)
• Verify balances for all medical providers for demands or mediation
• Prepared demand packages to send to adjusters for negotiation process
• Sent and Requested settlement reductions to medical providers when we are close to settling the case.
• Respond to expedite requests for records also in retrieving them and transmitting them appropriately.
• Opened claims for clients, opened claims for the property damage, request and follow up frequently with adjusters to accept liability, set up inspections, & monitor treatment.

• Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
• Assisted customers with sales needs such as inventory and shipping questions.
• Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
• Developed working knowledge of CRM to effectively track sales leads and activities.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.

• Handling incoming and outgoing telephone calls, facsimile transmissions, and mail
• Direct messages to appropriate attorney and assistance
• Schedule consultations over the phone
• Greeting Clients and Helping Them Navigate the Office
• Setting Up Conference Rooms
• Serving Refreshments to visitors or Ordering Meals for Meetings as Needed
• Identifying, organizing, formatting and processing legal documents for the attorneys
• Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
• Drafting general correspondence
• Well versed in Texas e-filing in state and with the federal courts
• Extensive Calendaring and scheduling of deadlines for the attorneys in Outlook
• Providing general clerical support as needed
• Using Legal software system Zola

Started to work here Saturdays only after a few months due to starting full time work at J. Alex Law.

• Greeting Clients and Visitors.
• Communicate with clients on their case status
• Answering Phones & Schedule appointments and consultations
• Basic office duties such as, filing, scanning, faxing, etc.; and emailing
• Sort and scan incoming mail;
• File USCIS notices/documents to case folders.
• Perform routine clerical duties and other miscellaneous legal duties as assigned.
• Public Notary
• Manage Filing System using Law Logix
• Prepare Weekly Reports
• Assist with Event Planning for attorney and office manager
• All office supply ordering and keeping the supply closet stocked. This also includes anything supply related to the breakroom.
• Conference Room Set up and Cleaning.

Personal Injury Law Firm

• Answering a multi-line phone system, take notes and/or messages and redirect calls to the appropriate individuals.
• Greet and assist clients and visitors;
• Maintain the waiting area, conference rooms, and other public areas;
• Schedule appointments and maintain calendars.
• Collate and distribute mail. Organized mail & filed into appropriate client files and/or scanned documents.
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Wrote and edit documents from letters to reports and instructional documents.
• Created and maintained filing systems, both electronic and physical.
• Manage accounts and perform bookkeeping.
• Received incoming calls from existing and potential new clients, insurance adjusters, medical providers, & opposing counsel.
• Was trusted with handling of PIP/Settlement/UM/UIM checks & placing them in safe drawer
• Kept track & in record all checks in excel sheet
• Went to the bank to deposit checks to IOLTA account.
• Handled and made payments to depositions, medical service providers, vendors. Created invoices, and reduction requests via electronically through Bill.Com.
• Ability to work with various law practice management software, databases, and file systems. Including MyCase & Needles.
• Order medical records, billing records, radiology imaging, etc. with & without affidavit
• Review medical bills to update case management software with total charges, payments, adjustments, and balances
• Follow up on open records requests weekly, pay invoices and schedule couriers
• Upload/Save all records received to legal system as they arrive
• OCR and redact clients records for Attorneys
• Search for subrogation liens (hospital, Medicaid/care, child support, etc.)
• Verify balances for all medical providers for demands or mediation
• Sent and Requested settlement reductions to medical providers when we are close to settling the case.
• Effectively manage a large case load, e-mails, a checklist and deadlines

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Greet & Check in patients, as well as helped them complete necessary medical forms and documentation.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Enhanced office productivity by handling high volume of callers per day.
• Checked patient insurance, demographic and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs. Then Entered collected data into EHR.
• Check out patients & Collected and posted deductibles, co-pays and payments for billing.
• Verified patient eligibility for insurance coverage and appropriate benefit levels for anticipated services.
• Collected patient liability dues according to financial clearance policies related to existing and bad debt accounts. Determined patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• Assists patients to nursing units by providing directions, personal escort and medical mobility assistance when applicable.
• Appropriately escalates potential service issues to management when necessary.
• End of Day balancing & reports creation by completing and filing financial documentation for accounting purposes.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Managed multi-line phone system and pleasantly greeted patients.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collecting and posting deductibles, co-pays and payments.
• Collected deductibles and copays to post money to patient accounts.
• Verifying insurance benefits
• Submitted insurance claims and updated patients' insurance information.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.

• Multitask, Customer Service, Cash Handling Fast Paced environment
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Entered customer orders into POS system.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Counted money in drawers at beginning and end of each shift.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Balanced and organized cash register by handling cash, counting change and storing coupons.