Denise Patricia Harris
Bel Air,MD
Summary
Experienced administrative professional delivering exceptional customer service, driving efficiency in database management, and ensuring timely problem resolution. Prepared to leverage expertise to support organizational goals and enhance client relationships.
Overview
21
21
years of professional experience
Work History
Administrative Support
IMBrunk LLC
Fort Washington, MD
09.2025 - Current
- Prioritized and organized tasks to achieve service goals consistently.
- Managed time effectively to ensure timely completion of tasks and adherence to deadlines.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Collaborated with cross-functional teams to support goal achievement.
- Supported and guided colleagues to foster a collaborative work environment.
Administrative Assistant
FFG WD LLC
Bethesda, MD
09.2018 - 09.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Relationship Manager
United Capital Financial Life Management
Hunt Valley, MD
01.2007 - 01.2017
- Coordinated service requests and scheduled appointments for clients.
- Maintained comprehensive records of client interactions and transactions to ensure compliance and facilitate service improvements.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Resolved customer issues efficiently and effectively within established timelines.
- Provided training sessions for colleagues on best practices.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Prepared and presented detailed reports on client account status and growth opportunities, informing senior management's strategic decisions.
- Cultivated strong relationships with customers through regular communication and support.
- Managed communication among clients, service teams, and management to enhance collaboration and streamline issue resolution.
Retirement Plan Administrator
Columbia Benefits Consultants, Inc.
Columbia, MD
07.2005 - 08.2007
- Assisted in the administration of 401 plans, including enrollment processes, contributions, distributions, loans and hardship withdrawals.
- Processed transactions for contributions, distributions, and loan requests efficiently.
- Processed rollover requests from other qualified plans or IRAs into employer-sponsored plans.
- Resolved client inquiries regarding account statements and transaction history.
- Collaborated with financial advisors to enhance client service delivery.
Education
High School Diploma -
Northern High School
MD06-1978
Skills
- Database management
- CRM systems
- Scheduling coordination
- Appointment scheduling
- Client relationship management
- Client support
- Transaction processing
- Customer service
- Problem resolution
- Time management
- Attention to detail
- Service orientation
Timeline
Administrative Support
IMBrunk LLC
09.2025 - Current
Administrative Assistant
FFG WD LLC
09.2018 - 09.2025
Relationship Manager
United Capital Financial Life Management
01.2007 - 01.2017
Retirement Plan Administrator
Columbia Benefits Consultants, Inc.
07.2005 - 08.2007
High School Diploma -
Northern High School