Denise Barragan
One Medical
Mesa,AZ
7
years of professional experience
Customer service professional with strong communication and problem-solving skills. Demonstrated success in improving service delivery and customer satisfaction metrics. Experienced in handling high call volumes while fostering positive customer relationships. Proficient in CRM systems, emphasizing multitasking and efficient inquiry resolution.
Work History
PATIENT SERVICE REPRESENTATIVE
2 Years 5 Months- Managed high volume of inbound calls, scheduling appointments and addressing insurance inquiries to enhance patient access.
- Facilitated medical record requests and resolved primary care provider inquiries promptly.
- Processed medical record requests and resolved primary care provider inquiries to ensure timely patient care.
- Conducted outbound calls to troubleshoot issues with pharmacies, imaging, and laboratories, improving patient experience.
- Conducted outbound calls to troubleshoot issues with pharmacies, imaging, and laboratories.
- Managed a variety of administrative tasks to support office operations. while adapting to multiple computer systems seamlessly.
DOCUMENT SUPPORT SPECIALIST
1 Year 9 Months- Validated auto loan applications and supporting documents to ensure accuracy and compliance.
- Conducted applicant interviews to validate income and employment.
- Conducted inbound and outbound calls with dealers, applicants, and third parties to gather necessary information.
- Communicated acceptance and denial decisions to dealers and customers, outlining available options.
- Maintained confidentiality when handling sensitive company information contained within documents.
PATIENT APPOINTMENT SPECIALIST
2 Years 1 Month- Registered new patients and coordinated scheduling with multi-specialty providers at Mayo Clinic.
- Verified insurance details and collected copayments from patients.
- Facilitated confirmation of referrals and authorizations, ensuring seamless medical records management.
- Collaborated with internal departments to resolve patient inquiries, improving response accuracy and timeliness.
- Collaborated with internal departments to address patient inquiries effectively.
- Established strong relationships across departments, enhancing scheduling processes and patient experience.
Education
ASSOCIATE IN ARTS (A.A.) - Business
Skills
Customer service
Team collaboration
Time Management
Problem-Solving
Microsoft Applications
Google Suite
Web Based Applications
Slack
Oral and Written Communication
Timeline
PATIENT SERVICE REPRESENTATIVE
One Medical
03.2024 - CurrentRead More
DOCUMENT SUPPORT SPECIALIST
Santander
10.2021 - 07.2023Read More
PATIENT APPOINTMENT SPECIALIST
Mayo Clinic
07.2019 - 08.2021Read More
University of Phoenix
ASSOCIATE IN ARTS (A.A.) from Business
Read More