Summary

Overview

Work History

Education

Skills

Timeline

DeNisha Brown

Omaha,NE

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction and increasing sales, notably at Denny’s. Excelled in suggestive selling and guest engagement, demonstrating exceptional customer service and multitasking abilities. Skilled in safe food handling and adept at fostering positive dining experiences, significantly boosting referrals and walk-in business.

Overview

years of professional experience

Work History

Home Health Care

Caring At Home

04.2025 - Current

I help with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Assists clients with daily living needs to maintain self-esteem and general wellness.
Completes regular check-ins and progress report for each client.
Assists with daily living activities, running errands, and household chores.
Monitors clients' overall health and well-being and notes significant changes.

Server/PIC

Denny’s

06.2024 - 02.2025

Cultivated warm relationships with regular customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Increased sales significantly by upselling higher-end products to customers.

Waitress/Server

Perkins

01.2024 - 06.2024

Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Banquet Server

Sodexo

06.2023 - 01.2024

Answered guest questions about event plans and food service choices.
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Provided friendly, courteous service to create memorable moments for guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Arranged linens and table settings according to seating plan and event theme.
Replenished condiments and other supplies at tables and service bars.

Hospitality Worker

Eppley Airfield

03.2022 - 07.2023

Greeted guests with friendly and professional acknowledgment to build rapport.
Delivered excellent customer service to support company reputation and patron satisfaction.
Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Processed payments with focus on accuracy and correct cash-handling procedures.