Denisha Brown
Denver,CO
Summary
Dynamic professional with extensive experience at the University of Arizona, excelling in client support and retention. Proven ability to leverage Salesforce for data reporting while fostering team collaboration and professional development. Adept at resolving conflicts and enhancing client engagement.
Overview
11
11
years of professional experience
Work History
Students Support Coordinator
University Of Arizona
Remote
07.2023 - Current
- Facilitated team operations to support project goals.
- Assisted in curriculum implementation and ongoing enhancement of industry standards.
- Resolved disputes and grievances between parties promptly and equitably.
- Engaged stakeholders to promote effective learning while supporting data reporting on Salesforce.
- Guided students in selecting relevant topics with academic significance.
- Partnered with faculty and students to identify and solve institutional issues.
- Exhibited respect, friendliness, and readiness to assist in various tasks.
Academic Advisor III
UAGC
Remote
09.2020 - 07.2023
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
- Met firm deadlines while applying results-driven and goal-oriented methodology to student initiatives.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Delivered instructional presentations on program use and focusing on efficiency.
- Mentored new hires, resulting in stronger staff development and increased productivity.
ENROLLMENT COACH
III, Zovio
06.2019 - 09.2020
- Guided team efforts to meet project goals and improve teamwork.
- Offered personalized support for overcoming social or behavioral obstacles impacting academic and career achievement.
- Applied crisis intervention strategies to support advisors assisting students.
- Kept detailed and compliant student records in line with regulations.
- Encouraged exploration of learning opportunities to prepare clients for future education.
- Followed up with counselees to ensure their requirements were addressed.
- Taught career development skills, including job searching and interview tactics.
- Identified and referred clients for rehabilitation, financial aid, or vocational training as needed.
- Compiled reports for advisors on student activities per administrative requests.
- Organized orientation programs to help individuals adjust to new experiences like starting college.
- Implemented policies for managing student and advisor conduct.
- Conducted client interviews to gather employment history and identify job barriers.
- Communicated student progress and retention rates to recruitment teams.
- Reviewed and approved adjustments to retention strategies.
- Developed tailored training programs to meet diverse client needs.
- Guided junior coaches on professional best practices.
- Created tools to enhance client engagement during coaching sessions.
- Designed and implemented personalized training programs for diverse client needs.
- Analyzed client performance data to adapt coaching strategies effectively.
- Mentored junior coaches, providing guidance on best practices and professional growth.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
ENROLLMENT SERVICE ADVISOR
Zovio / Bridgepoint Education
06.2015 - 06.2019
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
- Assessed students' and individuals' abilities, interests, and personality traits through comprehensive testing and interviews.
- Counsel students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning
- Conduct follow-up interviews with counselees to determine if their needs have been met
- Plan and promote career and employment-related programs and events, such as career planning presentations, work-experience programs, job fairs, and career workshops
- Resolve student complaints regarding educational experience and service
- Developed and managed student recruitment budgets and financial projections.
Education
B.A. - General Studies
UNIVERSITY OF NORTH TEXAS
Denton, TXSkills
- Salesforce
- Team Support
- Management Support
- Professional Development
- Client Retention
Timeline
Students Support Coordinator
University Of Arizona
07.2023 - Current
Academic Advisor III
UAGC
09.2020 - 07.2023
ENROLLMENT COACH
III, Zovio
06.2019 - 09.2020
ENROLLMENT SERVICE ADVISOR
Zovio / Bridgepoint Education
06.2015 - 06.2019
B.A. - General Studies
UNIVERSITY OF NORTH TEXAS