Christian Perez
Bronx
Summary
Detail-oriented Claims Support and Coordination Professional with hands-on experience supporting insurance and workers’ compensation claims, maintaining electronic claim files, and coordinating Independent Medical Examinations (IMEs). Proven ability to work with attorneys, insurance carriers, TPAs, medical providers, and claimants while managing deadlines, documentation accuracy, and regulatory compliance. Proficient in Microsoft Office and Salesforce. Bilingual in English and Spanish. Currently pursuing an Associate Degree in Business Management and eager to grow into an Auto Damage / Claims Trainee role.
Overview
4
4
years of professional experience
Work History
Examination Coordinator / Claims Support Assistant
JEC Disability Management
Valhalla, NY
02.2025 - Current
- Support high-volume insurance and workers’ compensation claims through accurate review, organization, and tracking of claim documentation
- Coordinate Independent Medical Examinations (IMEs) to support claim investigation and resolution
- Maintain up-to-date electronic claim files ensuring accuracy and completeness
- Communicate with insurance carriers, TPAs, attorneys, medical providers, and claimants
- Manage claim numbers, case files, timelines, and deadlines
- Enter detailed claim notes and follow up to reduce processing delays
- Maintain HIPAA and workers’ compensation privacy compliance
Bilingual Patient Administrator
DocGo
New York, NY
08.2023 - 02.2025
- Managed high-volume intake and administrative documentation
- Compiled and coded patient and case information using Salesforce
- Reviewed and updated records for accuracy and compliance
- Coordinated with internal teams and external partners
- Provided bilingual support in English and Spanish
Shift Leader / Customer Service Associate
Dunkin’ Donuts
Bronx, NY
07.2022 - 08.2023
- Led shifts in a high-volume environment
- Handled POS and cash transactions
- Scheduled employee shifts
- Resolved customer complaints
- Reviewed reports and adjusted workflows
Education
Associate of Applied Science - Business Administration And Management
Borough of Manhattan Community College
New York (City), NY12-2026
High School Diploma -
Gregorio Luperon High School For Science And Mathematics
New York, NY06-2021
Skills
- Microsoft Word, Excel, Outlook, Teams
- Salesforce
- Claims File Review & Documentation
- Claims Support & Case Coordination
- HIPAA Compliance
- Bilingual: English & Spanish
- Multitasking and organization
- Customer service
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Examination Coordinator / Claims Support Assistant
JEC Disability Management
02.2025 - Current
Bilingual Patient Administrator
DocGo
08.2023 - 02.2025
Shift Leader / Customer Service Associate
Dunkin’ Donuts
07.2022 - 08.2023
Associate of Applied Science - Business Administration And Management
Borough of Manhattan Community College
High School Diploma -
Gregorio Luperon High School For Science And Mathematics