Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ismael Rosales

Albuquerque,NM

Summary

Detail-oriented and bilingual administrative professional with a background in public service, data entry, document handling, and customer support. Demonstrated ability to effectively manage confidential records, support office operations, and communicate clearly with diverse populations. Possess strong organizational skills, technical proficiency in Microsoft Office, and a steadfast commitment to accuracy and service excellence.

Overview

4
4
years of professional experience

Work History

Admin Support Assistant III

ATA Services Inc.
05.2024 - 12.2024
  • Processed over 1,000 voter registrations with high attention to detail and legal compliance
  • Handled confidential documents and ensured data security in statewide systems
  • Responded to public inquiries in English and Spanish, providing accurate voting info
  • Managed large volumes of mail and assisted with document tracking and filing
  • Supported polling site planning, logistics, and ADA compliance

Data Analyst

TekSystems
09.2023 - 03.2024
  • Processed government benefit applications and maintained database accuracy
  • Assisted in system troubleshooting and reporting for election-related programs
  • Produced Excel reports to support voter outreach and performance tracking

Financial Services Representative

Lending Solutions Inc.
09.2022 - 04.2023
  • Handled banking inquiries and processed transactions with accuracy
  • Maintained client records and resolved account issues in a timely manner
  • Provided product information to clients and helped match services to their needs

Stocker

Walmart
02.2022 - 05.2022
  • Unloaded, sorted, and stocked merchandise according to store layout and product placement
  • Answered customer questions and provided detailed product information
  • Performed inventory control, including counting and stocking merchandise
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Customer Service Representative

U-Haul Moving and Storage
10.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information

Sales Representative

Cricket Wireless
03.2021 - 08.2021
  • Helped customers choose mobile plans and devices
  • Handled transactions, inventory, and troubleshooting for devices

Education

High School Diploma -

Highland High School
Albuquerque, NM
01.2020

Skills

  • Office Administration & Filing
  • Microsoft Word, Excel, Outlook, Teams
  • Data Entry
  • Bilingual Customer Service (English/Spanish)
  • Calendar & Email Management
  • Records Management & Quality Control
  • Public Interaction & Assistance
  • Confidential Information Handling
  • Public Communication & Assistance (Bilingual: English & Spanish)
  • Calendar management
  • Mail & Document Processing
  • Customer Service & Issue Resolution

Languages

Spanish
English

Timeline

Admin Support Assistant III

ATA Services Inc.
05.2024 - 12.2024

Data Analyst

TekSystems
09.2023 - 03.2024

Financial Services Representative

Lending Solutions Inc.
09.2022 - 04.2023

Stocker

Walmart
02.2022 - 05.2022

Customer Service Representative

U-Haul Moving and Storage
10.2021 - 11.2021

Sales Representative

Cricket Wireless
03.2021 - 08.2021

High School Diploma -

Highland High School

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